Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kiley Florence

Florence,KY

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Responsible and motivated student ready to apply education in the workplace. Offers ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Manager

Kona Ice
Florence, KY
07.2021 - Current
  • Provided leadership during times of organizational change.
  • Ensured product quality and safety standards were met throughout the inventory process.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Implemented troubleshooting techniques to resolve issue.
  • Delivered products to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.

Manager

Jump!Zone
Florence, KY
10.2018 - 05.2021
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Recruited and trained new employees to meet job requirements.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Education

Boone County High School
Florence, KY
05-2021

Skills

  • Workforce Management
  • Strategic Planning
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Health Code Compliance
  • Interpersonal Relations

References

References available upon request.

Timeline

Manager

Kona Ice
07.2021 - Current

Manager

Jump!Zone
10.2018 - 05.2021

Boone County High School

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Kiley Florence