Kiley Sheehan
Portsmouth,VA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server
IHOP
Chesapeake, VA
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Hostess
Egg Bistro
Chespeake, VA
06.2020 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations and communicated changes to guests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assessed large restaurant and lounge according to state and federal cleanliness standards.
Education
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.2021
Skills
- Transactions and Cash Handling
- Age Verification
- Specials Promotion and Upselling
- Able to Lift 30 Pounds
- Team Player
- Warm and Friendly
- Cool Under Pressure
- Food and Beverage Service
- Dietary Restrictions
- Assigning Tables
- Cash Register Operations
- Room Preparation
- Phone Inquiries
- Brand Loyalty
- Adaptable and Flexible
- Bussing Experience
- Table Preparation
- Table Bussing
- Anticipating Guest Needs
- Greeting and Seating Guests
- Course Suggestions
- Suggestive Selling
- Guest Inquiries
- High-Volume Dining
- Menu Memorization and Presentation
Timeline
Server
IHOP
06.2022 - Current
Hostess
Egg Bistro
06.2020 - Current
High School Diploma -
Woodrow Wilson High School