Kiley Whaley
Des Moines,IA
Summary
Leader with expertise in team leadership, problem-solving, marketing, and staff training. Proven ability to enhance operational efficiency and mentor team members to achieve high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Leader
Miniso
Des Moines, IA
12.2025 - Current
- Supervised daily operations, ensuring team adherence to company policies and procedures.
- Trained new employees on customer service standards and operational processes.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal product availability.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Collaborated with management to develop promotional strategies, driving sales growth during peak periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Trained and mentored team members on best practices for closing procedures.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Stock Assistant
Kroger
Alcoa, TN
03.2024 - 09.2025
- Assisted in inventory management, ensuring stock levels met customer demand.
- Supported sales initiatives by maintaining well-stocked aisles and promotional displays.
- Promoted teamwork among staff members through active participation in collaborative projects and providing support when needed.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Tagged products accurately to ensure compliance with inventory standards.
Apparel Associate
Hollister
Knoxville, TN
05.2023 - 08.2023
- Maintained visual merchandising standards to align with brand aesthetics and promotions.
- Operated cash register efficiently, ensuring accurate transactions and customer service.
- Executed daily inventory counts to ensure stock accuracy and availability for customers.
- Supported promotional events by setting up displays and engaging with customers directly.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Organized and Tracked backroom inventory
Sales Associate
Dick Sporting Goods
Holland, MI
04.2022 - 05.2023
- Maintained visual merchandising standards to promote brand image and increase customer engagement.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and prompt service.
- Facilitated inventory management by tracking stock levels and assisting with restocking as needed.
- Trained and mentored new team members on best practices in product handling and customer service.
- Supervised daily operations of apparel team to ensure efficient workflow and adherence to quality standards.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Assisted in implementation and maintenance of planograms.
Education
High School Diploma -
Grand Haven High Schools
Grand Haven, MI05-2023
Skills
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Conflict resolution
- Staff training and development
Timeline
Shift Leader
Miniso
12.2025 - Current
Stock Assistant
Kroger
03.2024 - 09.2025
Apparel Associate
Hollister
05.2023 - 08.2023
Sales Associate
Dick Sporting Goods
04.2022 - 05.2023
High School Diploma -
Grand Haven High Schools