Open To Work
Kilian Kosanovong
West Valley City,Utah
Summary
Former diesel mechanic and current aspiring cybersecurity incident response analyst. A little over one year of experience working on help desk with EHR software, AD, Exchange, M365, Citrix, and more. I try to step in and take on projects whenever possible. I also assist with trainings and shadowings when needed in order to grow our team. Currently working toward CySA and doing other little projects on the side such as HackTheBox, TryHackMe, and PwnCollege.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
IT Technician
Ensign Services Inc.
Midvale, Utah
02.2025 - Current
- Provided technical support to users via telephone or remote access.
- Delivered technical support resolving network issues and troubleshooting tasks efficiently.
- Managed ticket responses, escalating based on severity and internal policies to ensure timely resolution.
- Troubleshot Exchange-related issues to restore service quickly.
- Executed deployment of operating systems on multiple user devices.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Configured mailboxes and distribution groups for efficient communication.
- Troubleshot and resolved printer hardware and software issues.
- Assisted in training staff on new technologies and best practices.
Engine Service Technician
Kenworth Sales
Salt Lake City, Utah
05.2021 - 04.2024
- Overhauled and performed engine swings on Paccar MX and Cummins engines to maintain operational standards.
- Troubleshot and repaired engine and aftertreatment electrical components to ensure optimal performance.
- Compiled and organized detailed reports on completed tasks, improving workflow efficiency.
Education
Associate in Applied Science (A.A.S.) - Diesel Mechanic Technology
Utah Valley University
Orem, Utah06.2022
Skills
- Technical support
- Troubleshooting ability
- Work documentation
- Attention to detail
- Professional demeanor
- Communication skills
- Hardware installation
- Software configuration
- Application support
- Active Directory management
- Remote user assistance
- Technical documentation
- Network troubleshooting
- OS deployment
- Team collaboration
- Operating system management
- Ticketing escalation
- VPN configurations
- VPN software
- Network support
- Staff training
- Office 365 support
- X-ray and ultrasound software (RapidRouter, Accuvue, Emergent Connect)
- X-ray and ultrasound hardware troubleshooting
Certification
KodeKloud Linux Fundamentals
References
- Sam Stewart - Help Desk Assistant Manager
208-881-1790
- Abe Aceves - Help Desk Assistant Manager
801-953-7824
- Dane Worthen - Help Desk Assistant Manager
385-266-6368
- Sandir Jarovic - Shop Foreman
801-656-8762
- Cheyenne Pia - Service Manager
801-941-5890
Work Preference
Job Search Status
Open to workSalary Range
$70000/yr - $200000/yrTimeline
IT Technician
Ensign Services Inc.
02.2025 - Current
Engine Service Technician
Kenworth Sales
05.2021 - 04.2024
Associate in Applied Science (A.A.S.) - Diesel Mechanic Technology
Utah Valley University