Kilie Cook
Ground-A-Bout
Jackson,MO
5
years of professional experience
Dedicated team lead known for attention to detail and commitment to staff development. Successfully implemented process improvements that enhanced operational efficiency and fostered a collaborative environment.
Work History
Team Lead
4 Months- Led daily operations and directed the team to follow safety protocols and operational standards.
- Trained new employees on company policies, procedures, and best practices for operational tasks.
- Monitored inventory levels, facilitating timely replenishment of supplies to maintain productivity.
- Implemented process improvements that enhanced team collaboration and reduced downtime.
- Conducted regular performance evaluations to identify areas for staff development and training needs.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Overnight Stocker
3 Months- Collaborated with team members to optimize restocking processes during overnight shifts.
- Stocked shelves efficiently to ensure product availability and organization.
- Assisted in inventory management by accurately labeling and sorting products.
- Maintained cleanliness and safety standards throughout the stockroom and sales floor.
- Adapted quickly to changing priorities and demands in a fast-paced environment.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Crew Trainer
2 Years 3 Months- Trained new crew members on food preparation and customer service standards.
- Developed training materials to enhance onboarding effectiveness and team performance.
- Mentored staff to improve customer engagement and operational efficiency.
- Conducted regular assessments of crew performance, providing constructive feedback.
- Trained other employees in customer service, food safety, and performance requirements.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Crew Member
2 Years- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness of workstations and dining areas to enhance guest experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma
Skills
Employee training
Operational management
Operational efficiency
Staff development
Customer focus
Attention to detail
Conflict resolution
Multitasking
Customer service
Organizational skills
Teamwork and collaboration
Timeline
Team Lead
Ground-A-Bout
02.2026 - 06.2026Read More
Overnight Stocker
Walmart
07.2025 - 10.2025Read More
Crew Trainer
Culver's Restaurant
04.2023 - 07.2025Read More
Crew Member
Culver's Restaurant
04.2021 - 04.2023Read More
Jackson High School
High School Diploma
Read More