KIM ADAMS
Waban,CT
Overview
11
11
years of professional experience
Work History
Inbound Call Center Sales Representative
Comcast
Berlin, CT
03.2013 - Current
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Identified opportunities to upsell products when appropriate.
- Recommended process improvements to enhance efficiency and productivity levels within the team.
- Followed up on sales leads through outbound calling.
- Updated customer accounts, addresses and contact information within call management databases.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented sales call data in company software.
- Offered support and assistance to customers regarding products, services, billing inquiries, technical difficulties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Navigated through computer systems to review information and respond appropriately to callers.
- Analyzed data from customer interactions to identify trends and suggest strategies accordingly.
- Networked to build client base and promote products to new and existing clients.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cross-sold additional products and services to purchasing customers.
Timeline
Inbound Call Center Sales Representative
Comcast
03.2013 - Current