KIM ADAMS

Comcast

Berlin, CT

03.2013 - Current

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Maintained strong call control and quickly worked through scripts to address problems.
Identified opportunities to upsell products when appropriate.
Recommended process improvements to enhance efficiency and productivity levels within the team.
Followed up on sales leads through outbound calling.
Updated customer accounts, addresses and contact information within call management databases.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented sales call data in company software.
Offered support and assistance to customers regarding products, services, billing inquiries, technical difficulties.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Navigated through computer systems to review information and respond appropriately to callers.
Analyzed data from customer interactions to identify trends and suggest strategies accordingly.
Networked to build client base and promote products to new and existing clients.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cross-sold additional products and services to purchasing customers.

Overview