Kim Bassler
Summary
Dependable leader effective in managing operations. Successful in encouraging team members to work efficiently and meet performance goals. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work environments.
Overview
13
13
years of professional experience
Work History
Phlebotomy Team Lead
Advocate Aurora Health Care
02.2022 - Current
- Act as a resource to employees across six Ozaukee County ambulatory sites. Duties include training/orienting new employees and providing day-to-day work direction. Create monthly and weekly schedules utilizing Outlook. Assign, monitor, and review progress and accuracy of work, monitor productivity, maintain appropriate staffing levels and provide guidance on more complex issues.
- Assist with human resource responsibilities including: interviewing and selecting new employee candidates, staff development, resolution of employee concerns/conflicts, and managing employee morale. Also assist in interpreting and implementing department policies, procedures, and advise staff on procedural changes.
- Monitor, edit, and approve employee timecards using Symplr Workforce.
- Monitor and coordinate the workflow of the department. This includes specimen collection, processing and ordering functions. Assist with inventory and maintaining supply levels.
- Assist in the investigation of procedure and/or performance failures and aid in their resolution. Document appropriate information for quality assurance/improvement according to established protocol
- Perform venipuncture and collect other specimens from newborn, pediatric, and adult patients according to established protocol. Access ports for blood collection at the Oncology clinic. Process and batch all specimens to be sent to the performing labs.
Lab Services Specialist
Froedtert Hospital
08.2018 - 11.2021
- Performed venipunctures on patients in both outpatient and inpatient settings per established protocol (averaged 400-600 patient draws per month). Performing this job throughout the entire hospital provided direct patient care experience with patients of not only all ages, but all conditions including trauma, post-operative, pre-operative, transplant, psychiatric, prisoners, long term care, and ICU patients. Performed Wisconsin Newborn Screens.
- Utilized Epic and Cerner computer systems. Trained as an Epic "super-user" to assist others with Epic related problems and to train employees when updates were made within Epic. Clerical work also performed when registering patients for lab appointments in the outpatient clinics.
- Collaborated with leadership as a peer interviewer and being part of the process improvement team where we tested new products and developed ways to improve workflow.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
Phlebotomy Supervisor
Interstate Blood & Plasma
02.2014 - 03.2018
- Developed the work schedule for phlebotomists, donor processors, nurses, and plasma processing technicians. Developed training protocols and oversaw new employee training under strict guidelines, ensuring procedures were performed properly and efficiently.
- Interviewed, hired and onboarded new employees. Performed employee audits/reviews. Implemented all disciplinary actions when required.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Handled escalated donor concerns or complaints, resolving issues professionally while maintaining donor satisfaction.
- Continued to actively work with my employees as a phlebotomist as needed to support high donor volumes. Plasma phlebotomy duties included: setting up Plasmapherisis machines with disposal sets, properly labeling donor's plasma bottle and test tubes, cross checking the donor's identity with the appropriate chart, assuring the donor's vitals lie within the suitable donation range, documenting all actions performed, performing venipuncture, and monitoring donors throughout their donation. All actions performed under strict Standard Operating Procedure criteria.
Pediatric Volunteer
UW Hospital
01.2014 - 12.2016
- Performed voluntary services in the pediatric wing of the hospital
- Duties included: spending time with patients and their families, cleaning hospital rooms, delivering samples to laboratory, and assisting nurses.
- Enhanced patient experience by providing friendly and attentive care to pediatric patients.
Hostess
Madison's Restaurant & Bar
08.2013 - 01.2014
- Enhanced customer experiences by efficiently managing reservations and seating arrangements. Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
Associate Trainer
Panera Bread
08.2010 - 07.2013
- Associate trainers excelled and were certified in all areas of the restaurant including taking orders, cashiering, catering, back of house cleaning, prepping/preparing food for customers, and most importantly training new employees.
- Evaluated trainee performance and provided constructive feedback to support continuous improvement efforts.
Education
Bachelor of Science - Biomedical Sciences: Health Sciences
University of Wisconsin-Milwaukee
Milwaukee, WI12.2022
Pre-Physician Assistant / Psychology
University of Wisconsin-Madison
Madison, WI12.2018
Biology
James Cook University
Townsville, Australia07.2015
Skills
- Team leadership
- Professional demeanor
- Medical terminology understanding
- Effective communication
- Patient care excellence
- Venipuncture expertise
- Specimen collection proficiency
- Computer literacy
- Customer service orientation
- Adaptable to change
- Organizational skills
Timeline
Phlebotomy Team Lead
Advocate Aurora Health Care
02.2022 - Current
Lab Services Specialist
Froedtert Hospital
08.2018 - 11.2021
Phlebotomy Supervisor
Interstate Blood & Plasma
02.2014 - 03.2018
Pediatric Volunteer
UW Hospital
01.2014 - 12.2016
Hostess
Madison's Restaurant & Bar
08.2013 - 01.2014
Associate Trainer
Panera Bread
08.2010 - 07.2013
Bachelor of Science - Biomedical Sciences: Health Sciences
University of Wisconsin-Milwaukee
Pre-Physician Assistant / Psychology
University of Wisconsin-Madison
Biology
James Cook University