Kim Cooper
Leeds,AL
Summary
Experienced clinical/surgical coordinator/medical assistant with over 29 years of experience providing quality support and medical care to patients. Highly organized with excellent administrative and communication skills. Eager to learn new skills.
Overview
29
29
years of professional experience
Work History
Medical Assistant
Preferred Pain Associates of AL-Trussville, AL
Trussville, AL
11.2015 - Current
- Maintain accurate medical records and update them regularly
- Extensive experience with Athena EMR
- Perform prior authorizations for all diagnostic imaging tests and all pain management procedures along with scheduling tests/procedures
- Extensive experience with multiple online insurance pre-certifications
- Answer patient phone calls in regards to preprocedure scheduling/questions/concerns ESI's, SI's, Kyphoplasty, Facet injections, Genicular nerve ablations, Radiofrequency ablations
- Provide patient with information regarding Opiate dependence medications
- Reviewed and discussed opiate agreements with patient at new patient appointments
- Obtain vitals, H&p's, and triage patients at new patient appointments and follow-up appointments
- Review urine drug screen results (analyzer & confirmation results) and discuss inconsistent UDS results with patient if necessary
- Assist physicians with in-clinic injections.
Surgical/Clinical Coordinator
Southlake Orthopaedics Sports Medicine & Spine Center, PC-Birmingham, AL
Birmingham, AL
02.2001 - 10.2015
- Assist in a large orthopaedic practice with multiple surgeons with many sub-specialties
- Management of scheduling and pre-certification of diagnostic procedures and surgeries
- Explain upcoming procedures as well as post-operative instructions to patient and/or family members
- Liaison with workers compensation adjusters (updating patient's work status, giving clinical information for additional treatment approval, discussing patient's impairment rating/partial permanent impairment, etc.)
- Management of orthopaedic surgeon's calendar (surgery schedule and personal appointments)
- Liaison with referring physicians offices, and with referring attorneys for workers compensation cases
- Educate patients about their insurance policy's coverage and benefits
- Collect payment for upcoming procedures as well as discuss payment options
- Communicate with patients via telephone, fax, email, or in the office to answer any questions or relay information to/or from the physician
- Obtain prior authorizations for patient's speciality medication
- Complete FMLA/disability paperwork and medical records request for patients, insurance companies; assisted at the front desk in time of need (such as patient check in, patient check out, and answering multi-line telephone system); as well as many other patient relations/clerical duties.
Medical Assistant
Alabama Neurosurgeons-Birmingham, AL
Birmingham, AL
08.1995 - 01.2001
- I was hired as a receptionist for a busy surgeon's office
- After three years I was promoted to medical assistant
- My medical assistant duties included: Worker compensation specialist
- (including routine and daily contact with adjusters and case managers)
- Scheduling and pre-certifying diagnostic procedures and surgeries
- Representing practice at Alabama Self Insured Association's (ASIA) annual meeting as a vendor (set up and manned booth, educated adjustors, case managers, attorneys, and other health care providers regarding benefits our office offered patients and these work compensation professionals)
- Traveling to three office locations to assist the physician with seeing patients, making rounds at the hospital with the physician
- Basic patient care (such as removing stitches/staples from patient's incision, phoning in prescriptions)
- Liaison between physician and patient to return phone calls and answer questions
- Completed disability forms and medical record requests for patients, insurance companies, other physician's offices as well as attorneys.
Education
High school diploma -
Pleasant Valley High School
05.1994
Skills
- Athenahealth
- Pain Management
- EMR Systems
- Medical Office Experience
- Patient Care
- Multitasking
Timeline
Medical Assistant
Preferred Pain Associates of AL-Trussville, AL
11.2015 - Current
Surgical/Clinical Coordinator
Southlake Orthopaedics Sports Medicine & Spine Center, PC-Birmingham, AL
02.2001 - 10.2015
Medical Assistant
Alabama Neurosurgeons-Birmingham, AL
08.1995 - 01.2001
High school diploma -
Pleasant Valley High School