Kim Costa
Las Vegas,NV
Summary
Dynamic sales associate with proven expertise at Franklin Flowers, excelling in customer service and relationship building. Achieved consistent sales targets through effective merchandising and suggestive selling techniques. Strong teamwork and problem-solving skills enhanced store performance, while cash handling proficiency ensured accurate transactions. Committed to delivering exceptional experiences and fostering customer loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Falcon Farms Dist
Costco/ Las Vegas
06.2024 - 01.2025
- Assisted customers with floral selections, providing tailored recommendations for special occasions.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained inventory organization for fresh and appealing product display.
- Collaborated with team members to execute visually appealing store displays and arrangements.
- Responded to customer inquiries and resolved issues promptly, enhancing overall satisfaction.
- Participated in training sessions to improve product knowledge and customer service skills.
- Implemented effective merchandising strategies that increased product visibility and sales potential.
- Supported inventory management by conducting regular stock checks and updating records accurately.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Bakery Production Worker
Sam's Club
Las Vegas, NV
02.2022 - 02.2024
- Operated commercial baking equipment to produce high-quality baked goods.
- Maintained cleanliness and organization of production area to ensure compliance with safety standards.
- Assisted in inventory management, tracking ingredients and supplies for optimal production efficiency.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Monitored product quality throughout production to ensure adherence to Sam's Club standards.
- Participated in training new employees on baking procedures and safety protocols.
- Contributed to daily production goals by efficiently completing assigned tasks within deadlines.
- Implemented best practices for ingredient handling and storage, reducing waste in the production process.
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
- Completed inspections of bakery products, checking for quality and conformity.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
- Shut down equipment at end of shift for line going down.
- Supported efficient bakery operations through effective communication with team members regarding task assignments and workflow adjustments.
- Turned on equipment to run facility at beginning of shift.
- Upheld stringent cleanliness standards by thoroughly sanitizing all work surfaces, utensils, and equipment after each use.
- Trained new employees in proper baking techniques, safety protocols, and equipment usage, fostering a safe and productive work environment.
- Performed preventive maintenance on equipment by cleaning and clearing of debris and materials.
- Maintained high levels of product quality by adhering to strict company recipes and baking standards.
- Collaborated with team members to meet daily production quotas, ensuring timely completion of orders.
- Assisted in the development of new bakery products by participating in recipe testing and providing feedback on taste and presentation.
- Contributed to increased customer satisfaction by promptly addressing concerns and providing exceptional service.
- Provided exceptional customer service at the point-of-sale counter, offering knowledgeable recommendations based on individual preferences.
- Adhered to established safety guidelines for handling hot equipment and hazardous materials, minimizing workplace accidents.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated cash registers and processed payments accurately.
- Created appealing displays to showcase products in bakery.
Property Manager
Terry's Property Plus
Las Vegas, NV
05.2020 - 04.2022
- Ensured compliance with regulations in managing residential properties.
- Coordinated maintenance requests and inspections, maintaining property standards and enhancing tenant experiences.
- Developed and implemented effective marketing strategies to reduce vacancy rates and attract prospective tenants.
- Oversaw lease agreements, renewals, and terminations, ensuring adherence to legal requirements and company policies.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Diploma - General Studies
San Pedro High School
San Pedro, CA09.1993
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Cash register operation
- Stocking and receiving
- Client service
Accomplishments
Employee of the month first month store was opened ..
Timeline
Sales Associate
Falcon Farms Dist
06.2024 - 01.2025
Bakery Production Worker
Sam's Club
02.2022 - 02.2024
Property Manager
Terry's Property Plus
05.2020 - 04.2022
Diploma - General Studies
San Pedro High School