Kim Grass
Recruiter, Sales Professional, Marketing, and Exceptional Customer Retention Professional
Baldwin,WI
Summary
Experienced Property Manager with a strong record of successfully managing personnel, property, and special projects. Detail-oriented and highly organized, adept at efficiently overseeing on-site activities by fostering positive relationships with property office and maintenance staff. Committed to achieving occupancy goals and collaborating closely with property owners and decision-makers to address diverse needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diligent team leader skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
20
20
years of professional experience
20
20
Customer Retention
10
10
Sales Professional
5
5
Recruiter
Work History
Property Manager
Waldroff Rental
Hudson , Wisconsin
06.2004 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Recruiter Manager
SMX Staff Management
New Richmond , Wisconsin
05.2018 - 06.2022
- Job Fair Event (research, register, set u & tear down, interview & hire
- Grass Root, Door to Door, Create Advertising flyers and social media.
- Sourced top-quality candidates through various channels including job boards, social media, and networking events.
- Managed vendor relationships with external search firms, optimizing resources available for sourcing top talent.
- Established effective communication channels between recruiters and hiring managers, fostering a collaborative environment that supported efficient decisionmaking.
- Developed strong relationships with hiring managers to better understand their talent needs, leading to more successful candidate placements.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
Event Marketing Manager
H&R Block
New Richmond , Wisconsin
10.2011 - 01.2020
- Sales & Marketing
- Event Marketing Representative
- Trainer for New Richmond, Hudson & River Falls location
- Client Connection Calls
- Problem Resolution Calls.
- Streamlined event logistics, ensuring smooth execution and positive attendee experiences.
- Managed budgets effectively, optimizing resource allocation for maximum impact on event success.
Event Marketing Sales Team Lead
Renewal By Anderson
Oak Park Heights , Minnesota
06.2017 - 07.2024
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Secured key partnerships with industry influencers, leading to increased product exposure and market penetration.
- Performed to top sales at Minnesota State Fair in 2017 and 2018 on behalf of Renewal by Andersens.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
Professional Service Representative
Twin Cities Orthopedic
Oak Park Heights , Min
06.2015 - 05.2018
- Maintained accurate records of client interactions, enabling better understanding of patience needs and preferences.
- Provided primary patient support to internal and external patient.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified patient issues and determined root cause of problems to resolve product or service complaints.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing patients needs and resolving concerns.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Hudson Junior High School
Hudson, WI06.2020
Skills
- Customer Service
- Exceptional conflict resolution
- Recruiter
- Community Relations
- Assist Non-profit
- Problem Resolution
- Management
- Employee Trainer
- Residential Property Manager
- Collections
- Support Assist
- Eviction Manager
- PSR (Professional Service Representative)
- Event Sales & Marketing
- Inside Sales & B2B Sales
- Brochure Design and Distribution
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Staff Management
- Tenant and eviction laws
- Vendor Management
- Multi-family property management
- Marketing and Advertising
- Valid Wisconsin driver's license with active insurance
Accomplishments
- 2017 - Top Sales Professional for Minnesota State Fair on behalf of Renewal by Anderson's
- 2018 - Top Sales Professional for Minnesota State Fair on behalf of Renewal by Anderson's
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Cellular
(715) 441-5953
Personal Information
Patient yet competitive team player with exceptional management and recruiting skills
Awards
# 1 sale at MN State Fair on behalf of Renewal by Andersen for 2017 & 2018
Certification
Firesafe
Timeline
Recruiter Manager
SMX Staff Management
05.2018 - 06.2022
Event Marketing Sales Team Lead
Renewal By Anderson
06.2017 - 07.2024
Professional Service Representative
Twin Cities Orthopedic
06.2015 - 05.2018
Event Marketing Manager
H&R Block
10.2011 - 01.2020
Property Manager
Waldroff Rental
06.2004 - Current
High School Diploma -
Hudson Junior High School
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork from home optionStock Options / Equity / Profit Sharing4-day work weekFlexible work hoursWork-life balanceSimilar Profiles
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