Summary
Overview
Work History
Education
Skills
Timeline
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Kim Manszewski

Dafter,MI

Summary

Dynamic and results-driven professional with extensive experience at Sault Tribe Of Chippewa Indians. Proven expertise in customer service and insurance verification, enhancing patient satisfaction and operational efficiency. Adept at multitasking and critical thinking, consistently delivering high-quality outcomes while fostering strong relationships with clients and team members.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Optician

Sault Tribe Of Chippewa Indians
04.2024 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.

HUMAN Resource Specialist

Sault Tribe Of Chippewa Indians
01.2024 - 04.2024
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.

Employee Relations Coodninator

Sault Tribe Of Chippewa Indians
04.2022 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Project Assistant

Sault Tribe Housing Authority
01.2018 - 12.2022
  • Completed multiple tasks simultaneously to optimize project completion.
  • Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
  • Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
  • Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
  • Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
  • Handled administrative duties, filing, and errands.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations
  • Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Education

High School Diploma -

LaSalle High School
Saint Ignace, MI
06-1995

Skills

  • Customer service
  • Insurance verification
  • Optical measurements
  • Computer skills
  • Administrative functions
  • Time management
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Patient confidentiality
  • Relationship building
  • Self motivation

Timeline

Optician

Sault Tribe Of Chippewa Indians
04.2024 - Current

HUMAN Resource Specialist

Sault Tribe Of Chippewa Indians
01.2024 - 04.2024

Employee Relations Coodninator

Sault Tribe Of Chippewa Indians
04.2022 - 01.2024

Project Assistant

Sault Tribe Housing Authority
01.2018 - 12.2022

High School Diploma -

LaSalle High School

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