Kim Huynh
Summary
Customer service professional with experience building strong relationships and creating positive experiences for customers from diverse backgrounds. Skilled at identifying customer needs, communicating effectively, and providing solutions in fast-paced environments. Known for being personable, adaptable, and able to connect with people easily. Quick learner with a strong work ethic and a commitment to delivering excellent service and exceeding customer expectations.
Overview
3
3
years of professional experience
Work History
Server
Country’s Barbecue
Auburn
10.2024 - Current
- Took food and drink orders using POS system.
- Ensured timely delivery of meals to customers.
- Provided menu recommendations and answered questions.
- Handled customer complaints with professionalism and empathy.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Restaurant Team Leader
Doo’s Seafood
Auburn, Georgia
04.2024 - 09.2024
- Trained new team members on service standards and operational procedures.
- Managed inventory levels to maintain adequate supply for daily operations.
- Resolved customer complaints to improve dining experience and satisfaction.
- Ensured compliance with health, safety, sanitation and alcohol regulations in the restaurant.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Supervised cash handling procedures including counting drawers at beginning and end of shifts.
Restaurant Cashier
Top Wings & Fish
Lilburn, Georgia
10.2023 - 04.2024
- Handled cash transactions and maintained accurate cash drawer balance.
- Assisted customers in menu selection and provided exceptional service.
- Managed inventory of supplies and notified management of low stock levels.
- Maintained cleanliness and organization of the cashier area and dining space.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Processed payments using POS system and accepted cash, credit cards, and checks.
Education
Penn Foster Career School
Scranton, PA06-2026
Skills
- Customer Service
- Menu knowledge
- Training and development
- POS operation
- Strong work ethic
- Safe food handling
Languages
Vietnamese
Native/ Bilingual
Affiliations
- Boxing and fitness training
- Weightlifting and strength development
References
References available upon request.
Timeline
Server
Country’s Barbecue
10.2024 - Current
Restaurant Team Leader
Doo’s Seafood
04.2024 - 09.2024
Restaurant Cashier
Top Wings & Fish
10.2023 - 04.2024
Penn Foster Career School