Kim Jackson
Harlem Children Zone
New York,NY
37
years of professional experience
Experienced with managing complex administrative tasks and supporting senior executives. Utilizes organizational skills to streamline office operations and enhance productivity. Track record of effective communication and problem-solving to meet team objectives.
Work History
Senior Administrative Assistant
1 Year 11 Months- Supported event planning, room setup, and logistical coordination for program activities and meetings.
- Organized confidential files, records, and documents to maintain compliance and accessibility.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Face for the front desk that provided the upmost high quality hospitality everyone came through had such rewarding experience.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Paying the invoices in the Coupa system providing the vendor with information to retrieve their payment with assisting them also with our finance department for further help
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Customer Service/Receptionist/Senior Clerk
33 Years 3 Months- Processed medical records for plaintiff counsel.
- Processed all request for medical records.
- Ensuring that HIPPA forms are up to date.
- Imaging System-Using the application locate policy holders medical records. This system provides the information to bill the claimants attorney for service rendered.
- File Tracking Operation- Process file requests daily for claim examiners & attorneys reviewing claim files.
- Data input new records entries.
- Update file tracking system a file is removed from inventory.
- Ensuring the file new location is update.
- Maintained computer filling system to store, retrieve and update documents.
- Verified data entered into the database reviewing,correcting and deleting data.
- Enter data into database in alphabetical and numerical order.
- Scan files and copy documents into the database.
- Use software to prepare standard letters and spread sheets.
- Create invoices for payment for files requested from outside attorneys.
- Receive check payments and forward to our finance department .
- Once check is cleared files were sent via email or UPS.
- Checked completed work that was processed into the computer by co-workers .
- Enter financial data into the JDE financial system.
- Answer all phone inquires for checks to be issued to policy holders by New York Liquidation Bureau.
- Answer all phone inquires for checks to be issued to policy holders by New York Liquidation Bureau.
- Interact with public on phone or reception desk to answer questions or resolve issues.
- Keep reception area cleaned and tidy al all times.
- Greet and direct clients and personnel.
- Time keeper for twenty employees.
- Ensure that all attendance records are up to date daily and forwarded to Human Resource Division.
Education
High School Diploma - Medical Billing
- Secretarial Management
High School Diploma
Skills
Knowledge of Microsoft Windows
Microsoft Word
Excel
Microsoft outlook
Filing and data archiving
Professional phone etiquette
Courteous with strong customers service
Executive support
Vendor relations management
Budget management experience
Excellent interpersonal skills
Effective problem solving
Strong organizational skills
Reception management
Data entry
Customer relations
Mail distribution
Dedicated team player
Clerical support
Time management
Customer service
Filing
Timeline
Senior Administrative Assistant
Harlem Children Zone
11.2024 - 10.2026Read More
Customer Service/Receptionist/Senior Clerk
New York Liquidation Bureau
05.1989 - 08.2022Read More
Global Business Institute
from Secretarial Management
Read More
Empire Careers Inc.
High School Diploma from Medical Billing
Read More
Liberty High School
High School Diploma
Read More