Kim Menken
Russellville,MO
Summary
Experienced Account Representative knowledgeable about invoicing, payment processing and account updates. Specializing in pursuing delinquencies and resolving customer issues. Hardworking Account Representative enthusiastic about working with Business clients. Bringing 10 years of experience, strong attention to detail and excellent time management skills.
Overview
9
9
years of professional experience
Work History
Account Rep 1
State Of MIssouri
Jefferson City, MO
03.2012 - 01.2013
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
Credit and Collections Account Rep
Scholastic Inc
Russellville, MO
03.2000 - 03.2008
Manage account payments and balances. Call out on delinquent accounts. Take all incoming calls for payments due and questions regarding invoices. Take payments over the phone. Send out invoices on owed balances. Manage emails from customers and coworkers. Enter magazine, book club, and border orders. Used copier and fax machines. Used two different systems
Education
High School Diploma -
Saguaro
Scottsdale AZ04.2020
Skills
- Document management
- Department collaboration
- Sales proficiency
- Data tracking
- Multitasking Abilities
- Problem-Solving
- Decision Making
- Account management
Additional Information
worked with numerous business accounts, entered personal tax forms into computer, sent out personal tax information, handled/entered payments from business's, responded to emails, faxed, and made copies
Timeline
Account Rep 1
State Of MIssouri
03.2012 - 01.2013
Credit and Collections Account Rep
Scholastic Inc
03.2000 - 03.2008
High School Diploma -
Saguaro