Kim Nguyen
Seattle
Summary
Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.
Overview
1
1
year of professional experience
Work History
Online Community Manager
Community-Based
02.2025 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Fostered diverse and inclusive community environment, implementing initiatives that celebrated cultural differences and promoted equality.
- Managed and moderated forums for improved user experience and satisfaction.
Restaurant Waiter
PHO 102
01.2024 - 12.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Education
Southeast Asia Concentration, Minor in Business Administration, Minor in China Studies
University of Washington
Seattle, WA01-2028
Chinese, Communications
South Puget Sound Community College
Olympia, WA12.2024
Skills
- Fluent bilingualism
- Event Management
- Collaborative Teamwork
- Customer Relations
- Effective Public Speaking
- Cross-Cultural Understanding
- Public Engagement
- Positive Interpersonal Skills
Languages
Vietnamese
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Online Community Manager
Community-Based
02.2025 - Current
Restaurant Waiter
PHO 102
01.2024 - 12.2024
Southeast Asia Concentration, Minor in Business Administration, Minor in China Studies
University of Washington
Chinese, Communications
South Puget Sound Community College
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