Kim Nicola
North Fort Myers,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
29
29
years of professional experience
Work History
Server
Shortypants Cajun Restaurant
05.2020 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Administrative Assistant, Server, Bartender
Margaritaville
03.2020 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Owner, Operator
Angelo's Pizza And Pub
04.1994 - 03.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
Education
Bachelor of Arts - Business
University of Iowa
Iowa City, IA05.1989
Skills
- Quality Control
- Guest Flow
- Service Prioritization
- Menu Item Recommendation
- Guest Satisfaction
Timeline
Server
Shortypants Cajun Restaurant
05.2020 - 08.2023
Administrative Assistant, Server, Bartender
Margaritaville
03.2020 - 08.2023
Owner, Operator
Angelo's Pizza And Pub
04.1994 - 03.2020
Bachelor of Arts - Business
University of Iowa
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