Kim Palkovic
West Hills
Summary
Accomplished Guest Services Manager known for adaptability and leadership in fast-paced environments. Proven ability to manage staff recruitment, enforce policies, and develop outreach initiatives that strengthen community ties and drive service excellence.
Overview
36
36
years of professional experience
Work History
Guest Services Manager
FairWinds
West Hills, CA
03.2009 - 04.2026
- Acts as part of the community's Department Head/leadership team
- Ensures services are provided according to company standards and resident preferences, to the extent permitted by applicable law and community policies.
- Maintains expenses within departmental budgets bases on census.
- Develops strategic networking and alliances with appropriate business partner's and vendors.
- Successfully advertises the community and it's hospitality services involving the grater community and the company in accordance with branding and platform specifications.
- Creates promotes, and implements Community Outreach Programs for residents, prospective customers, and the grater communities.
- Maintains and adheres to Leisure Care Operating Standards.
Outdoor Photographer
Self Employeed
West Hills, CA
02.1990 - 01.2025
- Captured high-quality images for various events, enhancing visual storytelling through creative techniques.
- Developed tailored photography packages to meet diverse client needs and preferences.
- Managed all aspects of photo shoots, including setup, lighting, and composition to achieve desired outcomes.
- Edited and retouched photographs using industry-standard software to ensure professional presentation.
Education
No Degree - General Education
Pierce College
Woodland Hills03-1985
Skills
- Recruits, interviews, hires staff to ensure high level of service and quality
- Consistently observes and enforces company policies and procedures
- Creates and manages staff schedules to ensure adequate coverage
- Visibly present throughout the community
- Is able to work in a fast paced environment and able to handlr high volumes of work
Timeline
Guest Services Manager
FairWinds
03.2009 - 04.2026
Outdoor Photographer
Self Employeed
02.1990 - 01.2025
No Degree - General Education
Pierce College