Professional Summary
Overview
Work History
Education
Skills
Timeline

Kim Sams

THS National
Jasper ,GA
2027
years of professional experience

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Proven ability to enhance guest satisfaction through effective complaint resolution and efficient table management in high-volume dining environments. Committed to maintaining cleanliness standards and ensuring safe food handling practices.

Work History

Server

Xanterra

Office Cleaning

THS National | 2019 - Current
  • Maintained cleanliness and organization of office spaces, ensuring a welcoming environment for staff and visitors.
  • Operated cleaning equipment including vacuums and floor scrubbers to uphold safety standards.
  • Followed established protocols for waste disposal and recycling, promoting sustainability efforts.
  • Managed inventory of cleaning supplies, ensuring availability for daily operations.
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
  • Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
  • Enhanced workplace cleanliness by diligently performing daily cleaning tasks such as vacuuming, mopping, and dusting.

Server

Cracker Barrel | 2022 - 2022
  • Processed customer transactions accurately using point-of-sale systems.
  • Adapted to fast-paced environment, managing multiple tables efficiently during peak hours.
  • Resolved guest complaints promptly, enhancing overall satisfaction and retention.
  • Participated in team meetings to discuss service improvements and operational efficiency initiatives.

Server/ Management

Pizza Hut | 1990 - 2000

Serving,cooking,cleaning and sometimes stepping into a manager position.

Lunch Room Worker

Cobb County School System | 1991 - 1995

Cooking for around 800 students. Preparing meals and cleaning afterwards. Washing dishes.

Education

High School Diploma

North Cobb High | Kennesaw, GA | 06.1983

Skills

Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Safe food handling
Food running
High volume dining
Team collaboration
Food safety practices
Table bussing
Suggestive selling
Point of sale operation
Dining area maintenance
Allergy awareness
Tableside etiquette
Guest seating
Food station setup
Wine service
Calm demeanor

Timeline

Server

Xanterra
Read More

Office Cleaning

THS National
2019 - CurrentRead More

Server

Cracker Barrel
2022 - 2022Read More

Server/ Management

Pizza Hut
1990 - 2000Read More

Lunch Room Worker

Cobb County School System
1991 - 1995Read More

North Cobb High

High School Diploma
Read More
Kim Sams