Kim Shumaker
Atascocita ,TX
Summary
Experienced multitasking manager with a 30-year track record of creating a positive work environment and leading high-performing teams. Proven ability to maximize customer satisfaction, increase profits, and acquire new clients. Utilizes sound judgment and independent decision-making skills to positively impact company success. Thrives in fast-paced, high-volume environments.
Overview
22
22
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
2024.03 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supervised lunchroom and recess activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Owner
4 Huskies K-9 Equipment
2017.08 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Consulted with customers to assess needs and propose optimal solutions.
Administrative Assistant/Receptionist/Sales
Third Coast Equipment Brokers
2014.09 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Attended trade shows and conferences regularly to increase brand visibility.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales / Instructor
Saddle River Range
2023.02 - 2023.06
- Regularly performed shipping and receiving duties as well as maintained sales floor stock
- Maintained extensive knowledge of handguns, as well as sporting arms and optics
- Processed up to 30 4473s a day
- Kept up to date on all federal and state laws and ATF regulations in the firearms industry
- Taught firearm safety, handling and shooting.
- Regularly performed shipping and receiving duties as well as maintained sales floor stock
- Maintained extensive knowledge of handguns, as well as sporting arms and optics
- Processed up to 30 4473s a day
- Kept up to date on all federal and state laws and ATF regulations in the firearms industry
- Taught firearm safety, handling and shooting.
- Boosted student performance by providing individualized support and targeted feedback.
- Remained current on industry trends and legislation, incorporating relevant updates into course materials as needed.
- Adapted instructional methods to accommodate diverse learning styles and skill levels of trainees.
- Expanded the reach of the firearms training program by participating in industry conferences, networking events, and collaborating with other professionals.
- Developed strong relationships with local law enforcement agencies, leading to collaborative training opportunities for both instructors and officers.
- Promoted responsible firearm ownership within the community through public speaking engagements at local events and workshops.
- Increased safety awareness through detailed instruction on proper firearm handling and storage.
- Met needs of different students by adapting teaching materials and methods.
Security Supervisor / Gate Security Supervisor
Las Vegas Motor Speedway
2018.10 - 2021.03
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Supervised team of up to 15 security personnel and volunteers during shift.
Managing Partner
TK Floors
2002.03 - 2014.09
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Established and implemented business procedures and process improvements.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Set schedules for 35 staff by planning and designating shifts and hours.
Education
Bachelors - Psychology
Tulane University of Louisiana
01.1992
Skills
- Customer Relations
- Small business operations
- Staff Management
- Negotiation
- Customer Service Management
- Administrative Management
- Direct Sales
- Logistics
- Relationship Building
- Flexible and Adaptable
Timeline
Substitute Teacher
Kelly Educational Services
2024.03 - Current
Sales / Instructor
Saddle River Range
2023.02 - 2023.06
Security Supervisor / Gate Security Supervisor
Las Vegas Motor Speedway
2018.10 - 2021.03
Owner
4 Huskies K-9 Equipment
2017.08 - Current
Administrative Assistant/Receptionist/Sales
Third Coast Equipment Brokers
2014.09 - Current
Managing Partner
TK Floors
2002.03 - 2014.09
Bachelors - Psychology
Tulane University of Louisiana