KIM TABBERT
Helena ,MT
Summary
Dedicated server with proven skills in order accuracy, effective communication, and service efficiency. Committed to enhancing customer satisfaction through attentive service and a professional appearance.
Overview
13
13
years of professional experience
Work History
Server
Rise and Shine Cafe
Helena, Montana
06.2025 - 09.2026
- Delivered exceptional customer service in fast-paced cafe environment.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Accurately took orders from customers at counter, ensuring efficiency.
- Coordinated with kitchen staff to ensure timely food preparation and delivery, enhancing customer satisfaction.
- Addressed customer concerns promptly to improve overall dining experience.
- Prepared beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new servers on cafe protocols and menu items to ensure consistent service quality.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Welcomed guests upon arrival and presented menus to enhance their dining experience.
Head Server
Smiths Place
East Helena, Montana
12.2023 - 06.2025
- Supervised dining room staff to enhance service efficiency and foster teamwork.
- Trained new servers on menu items and customer service standards.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored cleanliness and organization of dining areas throughout service shifts.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Provided high-quality and prompt beverage service to elevate customer satisfaction.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Executed opening and closing checklists to ensure all tasks were completed. to ensure smooth restaurant operations.
- Explained daily specials and made recommendations upon request.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Head Server
Raghorn Bar And Grill
East Helena, Montana
06.2022 - 06.2023
- Supervised dining room staff to ensure efficient service and teamwork.
- Managed guest reservations and seating arrangements for smooth operations.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Ensured that all tables were properly set up with appropriate supplies.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Monitored cleanliness and organization of dining areas throughout service shifts.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Leveraged POS system to receive and take guest orders and process payment.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Developed rapport with regular customers to encourage repeat business.
Server
Hardware Cafe
Montana City, Mt.
08.2021 - 06.2022
- Provided excellent customer service in a fast-paced café environment.
- Provided exceptional service to a high volume of daily customers.
- Anticipated customer needs to provide timely and effective service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer concerns swiftly to improve overall dining experience.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions for transactions and processed payments using the register system.
- Engaged customers with thoughtful recommendations to boost sales.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening duties for café operations and closing duties such as setting up the dining area, restocking supplies.
Server
Steves Cafe
Helena, Montana
01.2021 - 08.2021
- Served a high volume of daily customers with exceptional service, fostering customer loyalty.
- Delivered high-quality customer service in fast-paced cafe environment, enhancing customer experience.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Processed customer orders accurately and efficiently at the counter, contributing to smooth operations.
- Recorded customer orders accurately at the counter. from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared beverages according to standard recipes and customer preferences.
- Assisted in training new servers on cafe protocols and menu items.
PTF Clerk
USPS
East Helena, Montana
09.2013 - 01.2021
- Sorted and organized mail for efficient distribution across routes.
- Processed incoming and outgoing mail in a timely manner.
- Monitored and reported issues related to mail delivery and service quality.
- Assisted customers with inquiries regarding mailing options and services.
- Provided excellent customer service at all times by addressing individual needs promptly and courteously.
- Answered customer inquiries via phone or email in a timely manner, providing accurate information.
- Operated cash registers accurately and efficiently while processing customer transactions.
- Maintained inventory of shipping supplies for daily operations.
- Processed shipments of incoming inventory, verified accuracy of orders and stocked shelves accordingly.
Education
High School Diploma -
Plymouth High School
Plymouth, IN05-1979
Skills
- POS operation
- Order accuracy
- Menu knowledge
- Upselling techniques
- Service efficiency
- Dining customer service
- Dining area maintenance
- Attention to detail
- Effective communication
- Personal grooming
- Customer loyalty programs
- Customer loyalty programs
Timeline
Server
Rise and Shine Cafe
06.2025 - 09.2026
Head Server
Smiths Place
12.2023 - 06.2025
Head Server
Raghorn Bar And Grill
06.2022 - 06.2023
Server
Hardware Cafe
08.2021 - 06.2022
Server
Steves Cafe
01.2021 - 08.2021
PTF Clerk
USPS
09.2013 - 01.2021
High School Diploma -
Plymouth High School