Kim Tolsma
Caldwell,ID
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
17
17
years of professional experience
Work History
Sales Associate
Flagship Motors
Nampa, ID
07.2020 - 07.2023
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted product demonstrations to highlight features and benefits.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Dennis Dillon Auto Group
Nampa, Idaho
03.2013 - 03.2015
- Worked with fellow sales team members to achieve group targets.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted product demonstrations to highlight features and benefits.
- Upsold additional items based on customer interests and needs.
- Adhered to company initiatives and achieved established goals.
Sales Associate
Larry H Miller Dodge
Boise, ID
04.2006 - 11.2013
- Worked with fellow sales team members to achieve group targets.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted product demonstrations to highlight features and benefits.
- Upsold additional items based on customer interests and needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Adhered to company initiatives and achieved established goals.
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Boise State University
Boise, ID05-1971
Skills
- Customer service
- Product knowledge
- Visual merchandising
- Sales techniques
- Cash handling
- Customer relationship management
Affiliations
- Like the outdoors, Anything to do with water. Golf, Fishing, Bowling, Zip lines.
Accomplishments
- Was a member of Larry Miller society of excellence, In the top 5 of the whole goup. 800 salespeople. And made the year end bonuses for sales at Dennis Dillon
Timeline
Sales Associate
Flagship Motors
07.2020 - 07.2023
Sales Associate
Dennis Dillon Auto Group
03.2013 - 03.2015
Sales Associate
Larry H Miller Dodge
04.2006 - 11.2013
High School Diploma -
Boise State University
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