Kimani Jackson
Business Management Professional
Atlanta,GA
Summary
Dedicated business management professional with a proven track record in scaling businesses through marketing channels & operational efficiency. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Expert in client experience, e-commerce, supply chain management, and creating efficient operational margins.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Kitchen Manager
TGIF Jackmont Hospitality Inc.
08.2023 - Current
- Promoted to the role of Kitchen Manager after only three months of excelling as the Service Manager, the position I was originally hired for.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses. Led a team that had numerous record breaking sales within the company.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained both BOH/FOH schedules and developed staff through training, disciplinary action, and performance reviews.
Manager
Barcelona Wine Bar
06.2022 - 08.2023
- Led and developed staff of 70+ between two locations of an upscale high volume restaurant through consistent execution of all systems, standards, and processes.
- Responsible for purchasing, inventory and processing invoices, created inventory par sheet to coordinate weekly orders
- Create weekly schedule for all FOH members, as well as training and interviewing new candidates
- Responsible for cultivating and maintaining guest relations through dynamic floor presence.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Accomplished financial objectives by forecasting requirements and initiating corrective actions.
Bar Manager
The Spinning Pie
03.2016 - 02.2022
- Implemented stronger inventory controls by creating spend/borrow sheet to reduce loss by 10%
- Negotiated with distributors to reduce product cost for premium liquors
- Interviewed, supervised, and trained a 12 person staff (barbacks, bartenders)
- Created various promotions and events that generated large volume attendance.
- Developed comprehensive drink menu along with creating specials for holidays and events
- Maintain and facilitate customer satisfaction by engaging with customers, delivering food and drinks providing swift service.
Senior Craft Bartender/Event Manager
Hyacinths Haven
06.2015 - 03.2016
- Demonstrated an extensive knowledge of wine and spirits with a emphasis on classic craft cocktails
- Responsible for coordinating and executing LPR events as well as marketing brand awareness with full control of all social media outlets.
- Developed spreadsheet to keep accurate track of inventory.
- Managed administrative logistics of events planning, event booking, and event promotions.
Event Marketing Specialist
Two Dots Productions
04.2014 - 03.2016
- Engage with sports fans about the promotional elements on site
- Assist with the setup and breakdown of on site activation spaces
- Distribute premium program collateral.
Education
Bachelor of Science - Business Management
St John's University
Queens, NY 08.2011 - 05.2015
Skills
MS Office Training
Inventory management
Organizational skills
Interviewing, scheduling, and training
Cash Handling
Promotional skills
Brand Marketing
Field Marketing
Operations management
Staff Management
Verbal and written communication
Performance Tracking and Evaluations
Budgeting and Cost Control
Invoice Reconciliation
Issue and Conflict Resolution
Certification
ServeSafe Manager Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Kitchen Manager
TGIF Jackmont Hospitality Inc.
08.2023 - Current
ServeSafe Manager Certification
11-2022
Manager
Barcelona Wine Bar
06.2022 - 08.2023
Bar Manager
The Spinning Pie
03.2016 - 02.2022
Senior Craft Bartender/Event Manager
Hyacinths Haven
06.2015 - 03.2016
Event Marketing Specialist
Two Dots Productions
04.2014 - 03.2016
Bachelor of Science - Business Management
St John's University
08.2011 - 05.2015