Kimberlee Kelley
Caldwell,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Stein Distributing Company
04.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
Collections Agent
Citibank
02.2020 - 03.2022
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Reached out to approximately 200 account holders daily.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Preschool Teacher
Little People Learning Center
03.2018 - 02.2020
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Allowed for ample outdoor discovery time in schedule each day.
- Created safe and nurturing learning environment for preschoolers.
Education
High School Diploma -
Prospect High School
Oroville, CA06.2002
Skills
- Team Bonding
- Microsoft Access
- Microsoft Project
- Timekeeping Software
- Google Docs
- Office Management
- Mail Management
- Microsoft Windows
- Data Entry Documentation
- Data Management
Timeline
Administrative Assistant
Stein Distributing Company
04.2022 - Current
Collections Agent
Citibank
02.2020 - 03.2022
Preschool Teacher
Little People Learning Center
03.2018 - 02.2020
High School Diploma -
Prospect High School
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