Kimberlee Nies
Yacolt
Summary
Detail-oriented marketplace e-commerce specialist with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes, supporting team objectives, and transferring knowledge.
Overview
18
18
years of professional experience
Work History
Marketplace Trainer
Feedonomics
06.2023 - 12.2024
- Developed customized training curriculum for various marketplace processes
- Designed and implemented role specific pilot programs for existing team members
- Provided guided training for new team members, resulting in stronger staff development and increased productivity
- Created practical exercises to ensure absorption of training material
- Collaborated with multiple teams to create enablement for go-to-market initiatives
Marketplace Senior Support Specialist
Feedonomics
12.2020 - 05.2023
- Improved customer satisfaction and retention by addressing and resolving complex marketplace issues for premier clients
- Managed a high-volume of marketplace support tickets with a quality assurance score consistently over 95%
- Served as a subject matter expert for the support team, providing guidance on escalated cases
- Mentored junior team members, fostering professional growth and enhanced problem-solving abilities
Independent Contractor
Self-Employed
08.2019 - 09.2020
- Published approved eCommerce content to multiple retailers including: Amazon, Home Depot, Lowes (via Syndigo), Walmart, Meijer, Costco, Sam’s Club & BJs Who
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Marketplace Catalog Director
SellerSlice
02.2019 - 07.2019
- Assisted in recruiting, hiring and training of team members
- Collaborated with the eCommerce team at Kraft Heinz to correct Vendor Central catalog errors resulting in a 75% decrease in catalog related chargebacks
- Created listings and added content for new products in Amazon Core, Fresh, Prime Now and Pantry programs
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Marketplace Catalog Team Lead
Buy Box Experts
02.2017 - 01.2019
- Implemented standard operating procedures for all catalog tasks including new item creation, video/image uploads, copy updates, duplicate merges and detail page monitoring
- Trained and supervised a team of copywriters providing standardized and SEO optimized copy for Amazon product detail pages
- Developed team communications and information for international and domestic catalog teams
- Created digital content to improve product discoverability, organic SEO and conversion rates
Catalog Manager Team Lead
Netrush
06.2007 - 02.2017
- Implemented streamlined processes for adding new products to Amazon, increasing efficiency and reducing errors.
- Composed optimized copy for Amazon listings resulting in higher conversion rates and improved brand cohesion
- Collaborated with multiple teams to execute seasonal and product launch campaigns
- Designed and published digital content to Amazon listings including images, infographics, videos, brand stores, and A+ content
Skills
- New hire training
- Planning and coordination
- Creative problem solving
- Curriculum planning
- Course development
- Ecommerce platform knowledge
- Ecommerce strategies
- Ecommerce integration
- Ecommerce management
- eCommerce expert
- Content creation and editing
- Project management
Timeline
Marketplace Trainer
Feedonomics
06.2023 - 12.2024
Marketplace Senior Support Specialist
Feedonomics
12.2020 - 05.2023
Independent Contractor
Self-Employed
08.2019 - 09.2020
Marketplace Catalog Director
SellerSlice
02.2019 - 07.2019
Marketplace Catalog Team Lead
Buy Box Experts
02.2017 - 01.2019
Catalog Manager Team Lead
Netrush
06.2007 - 02.2017
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