Kimberlee Ysaguirre
Public Relations
Clyde,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Caring healthcare aide with 5 years providing in-home care to over 50 patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments. Upbeat when entering patients' homes and throughout interactions for professional and personalized care services.
Overview
12
12
years of professional experience
Work History
Member Specialist
Sam's Club
Sandusky, OH
07.2021 - Current
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
CNA
Almost Family
Toledo, OH
09.2016 - 12.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained client medical history, medication information, symptoms and allergies.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Cashier
Taco Bell
Fremont, OH
09.2012 - 05.2015
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
Manager
Domino’s
Fremont, OH
07.2005 - 09.2009
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Bachelor of Arts - Psychology
Argosy University
Orange, CA11.2016
Skills
- Customer Account Management
- Creative Problem Solving
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Verbal and Written Communication
Timeline
Member Specialist
Sam's Club
07.2021 - Current
CNA
Almost Family
09.2016 - 12.2020
Cashier
Taco Bell
09.2012 - 05.2015
Manager
Domino’s
07.2005 - 09.2009
Bachelor of Arts - Psychology
Argosy University