Kimberlee L. Daniel
Atlanta,GA
Summary
Professional with proven track record in managing customer interactions and accounts while enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
27
27
years of professional experience
Work History
Front Desk Coordinator
Jim Ellis Hyundai Atlanta
Atlanta, GA
06.2019 - 11.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Trained incoming staff on front desk procedures and policies.
- Provided administrative support to management staff, contributing to overall office productivity.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
Forensic Analyst
Criminal Justice Coordinating Council
Atlanta, GA
01.2015 - 01.2016
- Communicated with state agencies to analyze evidence related to criminal investigations, helping law enforcement agencies solve crimes, and ensuring the integrity of evidence for legal proceedings
- Documented how crime occurred and requested police reports and narrative to determine timeline of crime.
- Contributed to a reduction in backlog cases through efficient prioritization of tasks without sacrificing attention to detail or accuracy.
- Established strong working relationships with law enforcement agencies, facilitating seamless collaboration on complex cases.
- Safeguarded sensitive case information, maintaining strict confidentiality throughout the investigative process.
- Streamlined forensic processes for improved efficiency and accuracy in data collection.
Data Management Specialist
Crum & Foster/ASI
Marietta, GA
01.2013 - 01.2015
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Implemented document management solutions with primary focus on document control, distribution and knowledge management.
- Streamlined data workflows for increased efficiency and reduced processing time.
- Reduced data discrepancies by establishing clear guidelines for data input and standardization.
Talent Sourcer
Atlanta Outloud
Buckhead, GA
01.2006 - 01.2013
- Established trust-based relationships with passive candidates by providing valuable career advice and maintaining ongoing communication about potential opportunities.
- Implemented data-driven recruitment strategies, analyzing key metrics to continuously improve processes and outcomes.
- Increased candidate placements by developing strong relationships with clients and understanding their unique hiring needs.
- Collaborated with other recruitment professionals to share best practices and develop innovative approaches to talent acquisition.
- Mentored junior recruiters on effective recruiting techniques, contributing to the overall success of the team.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Operated and maintained applicant tracking and candidate management systems.
Customer Care Account Manager
Cardinal Health
Stone Mountain, GA
01.2001 - 01.2006
- Met all individual productivity goals in customer satisfaction, earning a 97% rating.
- Updated and maintained customer accounts in SAP with a high degree of accuracy.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Dining Room Manager
Shoney's Restaurant
Tucker, GA
01.1997 - 01.2001
- Key contributor in restoring compliance, enforcing loss control policies, increasing profits, reducing theft and lowering expenses.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Boosted employee morale and retention through effective communication and team-building activities.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Maintained accurate financial records through diligent tracking of sales data, labor costs, and inventory levels.
Education
Associate Of General Studies -
Gadsden State Community College
Gadsden, ALBachelor Of Public Relations -
Patricia Steven Fashion & Business College
Atlanta, GASkills
- Administrative support
- Problem-solving skills
- End-of-day reporting
- Multi-line phone systems
- Listening skills
- Guest relations and services
- Effective planning
- Customer service management
- Office administration
- Data entry
- Staff management
- Documentation
Timeline
Front Desk Coordinator
Jim Ellis Hyundai Atlanta
06.2019 - 11.2023
Forensic Analyst
Criminal Justice Coordinating Council
01.2015 - 01.2016
Data Management Specialist
Crum & Foster/ASI
01.2013 - 01.2015
Talent Sourcer
Atlanta Outloud
01.2006 - 01.2013
Customer Care Account Manager
Cardinal Health
01.2001 - 01.2006
Dining Room Manager
Shoney's Restaurant
01.1997 - 01.2001
Associate Of General Studies -
Gadsden State Community College
Bachelor Of Public Relations -
Patricia Steven Fashion & Business College