Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Kimberley Brooks

LUBBOCK,TX

Summary

Proven leader and effective problem-solver with a track record of enhancing customer satisfaction and team collaboration at Bath & Body Works. Skilled in customer service and time management, adept at fostering positive relationships and streamlining operations to drive business growth. Achieved significant reductions in cash discrepancies, demonstrating reliability and a focus on results.

Overview

11
11
years of professional experience

Work History

Sales Associate

Bath & Body Works
11.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Assistant Manager

Nothing Bundt Cakes
10.2013 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Education

Cooper High School
Lubbock, TX
2002

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service

Timeline

Sales Associate

Bath & Body Works
11.2020 - Current

Assistant Manager

Nothing Bundt Cakes
10.2013 - 03.2020

Cooper High School

Similar Profiles

CREATE PROFILE
Kimberley Brooks