Kimberley Copenhaber
Eustace,TX
Summary
Driven Pharmacy Technician with 27 years of experience and success in working within fast-paced retail pharmacy settings. . Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
18
18
years of professional experience
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
03.2006 - 11.2023
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments. Well versed in handling Medicare issues and I have a good understanding of how Medicare works
- Resolved third-party billing, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Daily , weekly, and monthly duties involving inventory, tasks such as daily care of cycle counts, monthly suggested return orders for outside vendor and warehouse returns.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Supervised up to 9 to 10 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated filling of more than 1200 daily prescriptions in high-volume retail pharmacy environment.
- Performed daily, weekly adherence calls for maintenance prescriptions.
Education
High School Diploma -
Palestine High School
Palestine, TX05.1988
Skills
- Conflict Resolution
- Regulatory Compliance
- Drug Classification Knowledge
- Customer Service
- Staff Training
- Insurance Billing
- Attention to Detail
- Workflow Optimization
- Problem-Solving Skills
- New Hire Onboarding
- Inventory Management
- Data Entry
- Prescription Filling and Labeling
- Resolving Complaints
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
03.2006 - 11.2023
High School Diploma -
Palestine High School
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