Kimberley Copenhaber

Lead Certified Pharmacy Technician

CVS Pharmacy

03.2006 - 11.2023

Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments. Well versed in handling Medicare issues and I have a good understanding of how Medicare works
Resolved third-party billing, and customer service issues.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Daily , weekly, and monthly duties involving inventory, tasks such as daily care of cycle counts, monthly suggested return orders for outside vendor and warehouse returns.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Supervised up to 9 to 10 pharmacy technicians and coordinated day-to-day assignments.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Managed opening and closing duties for pharmacy.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Coordinated filling of more than 1200 daily prescriptions in high-volume retail pharmacy environment.
Performed daily, weekly adherence calls for maintenance prescriptions.