Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Makaila Kenney

North Granby,CT

Summary

Seasoned Lead Certified Pharmacy Technician bringing vast knowledge in pharmaceutical operations. Experience includes overseeing daily pharmacy functions, managing staff, and ensuring regulatory compliance. Strengths include strong leadership skills, adeptness in patient counseling, inventory management, and adherence to safety protocols. Demonstrated history of improving operational efficiency and enhancing patient care quality in previous work engagements.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

CVS Pharmacy
Enfield, Connecticut
09.2021 - 01.2024
  • Managed medication inventory, including ordering and restocking supplies.
  • Trained new pharmacy technicians on procedures and operational standards.
  • Supervised daily pharmacy operations and ensured compliance with safety regulations.
  • Provided excellent customer service by addressing patient inquiries effectively.
  • Maintained cleanliness and organization of the pharmacy workspace consistently.
  • Implemented process improvements to enhance workflow efficiency and accuracy.
  • Collaborated with healthcare professionals to ensure optimal patient care solutions.
  • Resolved customer complaints in a timely manner.
  • Resolved customer complaints promptly and professionally according to company guidelines.
  • Received incoming shipments of drugs from wholesalers or manufacturers.
  • Assisted in the development and implementation of policies, procedures, and protocols related to medication management.
  • Maintained accurate records of prescription orders and inventory.

Call Center Supervisor

Alta Resources: FCA
Lehigh Acres, Florida
11.2017 - 05.2019
  • Supervised daily operations of call center team and ensured compliance with policies.
  • Trained new employees on call handling procedures and customer service standards.
  • Monitored call quality and provided feedback for continuous improvement.
  • Resolved escalated customer issues to maintain satisfaction and loyalty.

Assistant Manager

Chuck E Cheese
Naples, FL
04.2014 - 11.2017
  • Supervised daily operations in a family entertainment center environment.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Trained new employees on service standards and safety procedures.
  • Assisted in managing inventory levels for food and merchandise supplies.
  • Collaborated with management to develop team-building initiatives for staff cohesion.
  • Ensured compliance with health and safety regulations within the facility.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.

Education

High School Diploma -

Gulf Coast High School
Naples, FL
05-2017

Some College (No Degree) - Nursing

Florida SouthWestern State College
Naples, FL

Skills

  • Medication management
  • Inventory control
  • Policy development
  • Regulatory compliance
  • Prescription processing
  • Customer service
  • Team leadership
  • Conflict resolution
  • Quality assurance
  • Workflow optimization
  • Problem solving
  • Time management
  • Advanced math skills
  • Patient confidentiality
  • New hire onboarding

Affiliations

  • In my free time, I enjoy surrounding myself with others and assisting with their needs.
  • Spending time with my family is my all time favorite activity
  • Learning about languages, cultures, religions,and more.

Languages

English
Professional
Spanish
Limited
Polish
Limited

Accomplishments

  • Award received from District Manager of Chuck E. Cheese for my determination, reliability, and team work!

Certification

  • Nationally Certified Pharmacy Technician (CPhT)
  • ServSafe (2016)
  • CPR Certified (2017- Needs Renewal)

References

References available upon request.

Timeline

Lead Certified Pharmacy Technician

CVS Pharmacy
09.2021 - 01.2024

Call Center Supervisor

Alta Resources: FCA
11.2017 - 05.2019

Assistant Manager

Chuck E Cheese
04.2014 - 11.2017

High School Diploma -

Gulf Coast High School

Some College (No Degree) - Nursing

Florida SouthWestern State College

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