Kimberley Fodge
Churchville,NY
Summary
Dynamic manager with a proven track record in enhancing customer satisfaction and team performance. Skilled in strategic problem-solving and effective communication, dedicated to driving customer loyalty and operational excellence.
Overview
41
41
years of professional experience
Work History
Manager
Jim's Service
Churchville, New York
02.1986 - Current
- Managed daily operations and service delivery for customer satisfaction.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints promptly to uphold company reputation.
- Trained staff on company policies and best practices in customer service.
- Coordinated team schedules to ensure efficient service coverage.
- Facilitated communication between teams to enhance coordination and teamwork.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw inventory management and supplies ordering for operational needs.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Churchville- Chili
Churchville, NY06-1988
Skills
- Operations management
- Operational management
- Inventory management
- Inventory control
- Customer service
- Scheduling coordination
- Complaint resolution
- Conflict resolution
- Workforce management
- Staff management
- Time management
- Documentation and reporting
- Business administration
- Goal setting
Timeline
Manager
Jim's Service
02.1986 - Current
High School Diploma -
Churchville- Chili