Kimberley Glover
Texarkana,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes during tenure at Harte Hanks. Adept at problem-solving and fostering student rapport, demonstrated through innovative lesson planning at Kinder College Learning Center. Achieved significant improvements in operational efficiency and customer service excellence. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
General Laborer
Tyson Foods
06.2019 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Provided maintenance for over 10 construction equipments.
- Notified supervisors of defective equipment or material.
- Followed instructions and safety protocols to prevent accidents and injuries.
Teacher
Kinder Kollege Learning Center
05.2018 - 06.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Customer Service Representative
Harte Hanks / Call Center
03.2016 - 05.2017
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Managed over 50 customer calls per day.
Education
Associate of Science - Accounting
South Arkansas Community College
El Dorado, AR05.2015
High School Diploma -
Emerson High School
Emerson, AR05.2009
Skills
- Problem-Solving
- Customer Service
- Call Center Operations
- Payment Processing
- Customer Support
- Keyboarding
- Written and oral communication
- Customer Satisfaction
- Lesson Planning
- Student rapport
Timeline
General Laborer
Tyson Foods
06.2019 - Current
Teacher
Kinder Kollege Learning Center
05.2018 - 06.2019
Customer Service Representative
Harte Hanks / Call Center
03.2016 - 05.2017
Associate of Science - Accounting
South Arkansas Community College
High School Diploma -
Emerson High School
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