Kimberley Sullivan
Roseville,CA
Summary
Office Manager and Dispatcher who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Highly organized employee, with extensive administrative experience in various dispatching roles that require effective communication skills: Listening, multitasking, prioritization and problem solving skills.
Overview
25
25
years of professional experience
Work History
Office Manager / Dispatcher
Aspen A Plus Transportation
Millbrae, CA
01.2014 - Current
- Assigned work schedules for drivers for the days assignments.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors and problems.
- Maintained continuous communication channels with drivers to maintain on time arrivals and avoid issues.
- Tracked and submitted completed jobs of employees to payroll.
- Documented records for dispatches including vehicles used and charges incurred to be added to the specific job.
- Answered a high volume of phone calls and email inquiries.
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing quotes and confirmations for reservations taken.
- Provided an elevated customer experience to generate a loyal clientele.
- Evaluate employees' job performance and confirmance to regulations and recommend appropriate action.
- Develop or update procedures, policies and standards.
Office Manager / Dispatcher
Reliable Rides Transportation
San Mateo, CA
10.2000 - 11.2013
- Managed same job performances as above.
Barista
Starbucks Coffee
San Mateo, CA
09.2007 - 06.2010
- Made and served up to 200 café beverages per day with speed, quality and consistency.
- Memorized recipes for all specialty coffee beverages and seasonal offerings.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
Education
Medical Assistant Certificate - Medical Assisting
Western Career College
1996
Skills
- 55 WPM typing speed
- Ability to Listen and Convey Details
- Micorsoft Window, Data Entry, Excel, Transportation Software
- Multi-line phone proficiency
- Advanced clerical knowledge
- Professional phone etiquette
- Database management
- Excellent communication skills
- Articulate and well-spoken
- Works well under pressure
Timeline
Office Manager / Dispatcher
Aspen A Plus Transportation
01.2014 - Current
Barista
Starbucks Coffee
09.2007 - 06.2010
Office Manager / Dispatcher
Reliable Rides Transportation
10.2000 - 11.2013
Medical Assistant Certificate - Medical Assisting
Western Career College