Kimberley Wagner
Westminster,CA
Summary
Dynamic Store Manager at Spectrum, excelling in team leadership and cash management. Enhanced customer satisfaction ratings through effective coaching and personnel development. Skilled in inventory control and shift scheduling, fostering a collaborative environment that drives performance and achieves sales goals.
Overview
25
25
years of professional experience
Work History
Store Manager
Spectrum
06.2021 - 09.2025
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cash Management and Audits.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Spectrum
12.2020 - 06.2021
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Accociate
Spectrum
06.2000 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Met monthly sales goals.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
Education
GED -
Lincoln Community
Mankato, MNSkills
- Personnel development
- Team building
- Team leadership and coaching
- Store operations oversight
- Shift scheduling
- Cash management
- Goals and performance
- Inventory control
- Opening and closing procedures
- Friendly and positive
- Employee training
Timeline
Store Manager
Spectrum
06.2021 - 09.2025
Store Manager
Spectrum
12.2020 - 06.2021
Sales Accociate
Spectrum
06.2000 - 12.2020
GED -
Lincoln Community