Kimberli Timmerman
Hydesville,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Gratitude Gift Company
Rio Dell, CA
09.2021 - Current
- Managed daily operations of the business, including , sales, inventory, and accounting.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Delivered excellent customer service to clients and fellow employees.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Built sustainable relationships of trust through open communication with customers.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Took care of escalated customer concerns to increase satisfaction.
Small Business Owner
Cookie are my Canvas
Rio Dell, CA
10.2015 - 03.2021
- Hosted special events to boost brand awareness and increase community engagement.
- Ensured compliance with local, state, and federal regulations.
- Ensured compliance with applicable laws and regulations related to business operations.
- Analyzed industry trends to develop competitive strategies.
- Attended and participated in industry events.
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
- Provided onsite support during events to ensure smooth operations.
- Designed contracts, collected fees, and booked venues for events.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Some College (No Degree) - Business Administration and Management (Current)
College of The Redwoods
Eureka, CAEsthetics - Esthetics
Fredrick And Charles Beauty College
Eureka, CA04.2006
Skills
- Customer Service
- Operations Management
- Operations Oversight
- Problem-Solving
- Office Organization
- Fundraising events
- Business Administration
- Event planning
- Time management
- Planning and organization
Timeline
Business Owner/Operator
Gratitude Gift Company
09.2021 - Current
Small Business Owner
Cookie are my Canvas
10.2015 - 03.2021
Some College (No Degree) - Business Administration and Management (Current)
College of The Redwoods
Esthetics - Esthetics
Fredrick And Charles Beauty College
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