Kimberlie Otero
Charlotte,NC
Summary
Dedicated bilingual with experience in the customer service industry. Maintaining professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Fluent in Spanish and English excelling in scheduling, multi-lines,data entry and multitasking.
Overview
7
7
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Center For Emotional Health
Charlotte, NC
06.2021 - 09.2022
- Scheduled patient appointments, sent notifications, and handled rescheduling needs
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered incoming calls and forwarded calls to appropriate destinations
- Prepared for next day's patients by pulling charts and making confirmation calls
- Responsible for gathering all necessary demographics' and insurance information, verified, confirmed insurance benefits
- Answered phone calls throughout the day to provide information, set appointments and take messages
- Checks in and checks out patients for Center For Emotional Health
- Collected copays/ no show, documented payments
- Scanned reports, patient consent forms, and chart forms into patient record
- Obtained insurance verifications, pre-authorizations from our billing department.
INSURANCE RECEPTIONIST
All care insurance
Charlotte, NC
09.2019 - 11.2019
- Provided clients with information on audit classifications, settlements and computations
- Ensured clients information was updated regularly
- Worked with Nation General, Discovery, Universal, Progressive
- Collected Payments and issued receipt
- Sorted, received and distributed mail correspondence between departments and personnel.
- Proactively communicated with policyholders regarding upcoming renewals or changes in coverage options, ensuring they were well-informed about their choices.
HOTEL RECEPTIONIST
BrookWood Inn
Charlotte, NC
02.2016 - 07.2016
- Managed check-in, check-out, and guest service tasks
- Registered and assigned rooms to guests, provided room keys, received messages, and maintained accounts
- Advised housekeeping staff of vacated rooms ready for cleaning
- Maintained clean and well-stocked lobby
- Answered inquiries about hotel services travel directions, nearby shopping, restaurants, and entertainment venues.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
Education
COSMETOLOGY -
Aveda Institue
Charlotte, NC05.2018
HIGH SCHOOL DIPLOMA -
PennFoster
Scranton, PA04.2016
Skills
- Customer Service
- Bilingual
- Scheduling
- Multi-Line Telephone skills
- Organization skills
- Time/File Management
- Customer/Client relations
Timeline
FRONT DESK RECEPTIONIST
Center For Emotional Health
06.2021 - 09.2022
INSURANCE RECEPTIONIST
All care insurance
09.2019 - 11.2019
HOTEL RECEPTIONIST
BrookWood Inn
02.2016 - 07.2016
COSMETOLOGY -
Aveda Institue
HIGH SCHOOL DIPLOMA -
PennFoster