Kimberly Adkins
Ortonville,MI
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
McLaren Oakland Cardiovascular Institute
Waterford , MI
04.2022 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Managed incoming faxes related to patient registration processes.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Education
High School Diploma -
Springfield Christian Academy
Clarkston, MI06-1987
Skills
- Work Quality Evaluation
- HIPAA Compliance
- Training Coordination
- Patient identity verification
Timeline
Patient Access Representative
McLaren Oakland Cardiovascular Institute
04.2022 - Current
High School Diploma -
Springfield Christian Academy