Kimberly Alvarez

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Nursing home billing for Michigan, Customer service, direct contact with physicians and various nursing home facilities .
• Collaborated with cross-functional teams to resolve complex billing issues, resulting in improved client satisfaction.
• Maintained up-to-date knowledge of industry standards and best practices for effective application in daily tasks.

• Individual, Short term, Medicare and Long term policy issue, accounts receivable, processing credit card payments on line . Customer service and direct contact with insurance agents.

DME and third party billing, accounts receivable, direct communication with various nursing home facilities.

• Delivered timely and accurate charge submissions.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Verified insurance of patients to determine eligibility.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Filed and updated patient information and medical records.

DME and home IV therapy, accounts receivable, patient relations, DMERC region C billings for New Orleans, Puerto Rico, Florida.

• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
• Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.

• Verified insurance of patients to determine eligibility.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
• Filed and updated patient information and medical records.
• Collected payments and applied to patient accounts.
• Ensured timely payments from insurance providers through submission of accurate and complete claims.
• Posted payments and collections on regular basis.