Kimberly Amaya
Dallas,TX
Summary
Detail-oriented Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Texas Center For Interventional Surgery
07.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled complex insurance pre-authorization processes accurately and coordinated referrals efficiently between primary care providers and specialists.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Scheduled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
Optician
Plano Eye Associates
08.2021 - 07.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Optician
Dallas Eye and Ear
07.2020 - 08.2021
- Sizing and styling, upselling lens options, informing patients of the benefits regarding different lens options and add ons
- Demonstrating new contact lens wearers the correct way of placing contacts into and removing from eye, as well as the care and cleaning of contacts
- Entering prescriptions provided by doctor into the computer system and taking other necessary measurements for vision records
- Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
Sales Manager's Assistant
Sunglass Hut At Macy's
02.2019 - 08.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Tracked monthly sales to generate reports for business development planning
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability
- Performed sales consultations and educated clients on products and services
Front Desk Receptionist
City Of Bellflower
10.2017 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
Education
Associate of Science - Nursing
Dallas College
Dallas, TX12.2025
High School Diploma -
Bellflower High School
Bellflower, CA06.2018
Skills
- HIPAA Compliance
- Medical insurance
- Fluent in English and Spanish
- Multitasking and Organization
- Verbal and written communication
- Data Entry
- Strong Work Ethic
- Schedule Coordination
- Adaptability and Dependability
Timeline
Patient Service Representative
Texas Center For Interventional Surgery
07.2023 - Current
Optician
Plano Eye Associates
08.2021 - 07.2023
Optician
Dallas Eye and Ear
07.2020 - 08.2021
Sales Manager's Assistant
Sunglass Hut At Macy's
02.2019 - 08.2020
Front Desk Receptionist
City Of Bellflower
10.2017 - 06.2018
Associate of Science - Nursing
Dallas College
High School Diploma -
Bellflower High School
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