Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Baillargeon

Colchester,CT

Summary

Knowledgeable in managing routes while providing top-notch customer service. I'm well-organized and a strong leader. Hardworking and Highly-motivated with desire to take on new challenges. I have strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively with my customer service skills, multitasking and time management abilities. I have a history of meeting company needs with consistent and organized practices. I'm strong in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

District Logistics Manager

Uncas Gas
North Franklin, CT
10.2015 - Current
  • Manage and dispatch daily deliveries.
  • Create daily routes for delivery drivers, while maintaining efficient drop volume and minimum mileage.
  • Manage inventory.
  • Coordinate office activities and operations to secure efficiency and compliance with company policies.
  • Train and mentor staff members in company policies, daily task execution and safety practices.
  • Process customer orders, payments and process credit check.
  • Maintain high standard of internal and external customer service in a fast pace environment.
  • Monitor, track and schedule Fleet Maintenance.
  • Work along side the District Manager to help assure all standards & practices are met.
  • Manage and maintain Diesel Pump operations.
  • Order all Office Supplies, Safety Equipment and Product (LP)
  • Monitor all staff to remain current on all assigned PERC Training
  • Knowledge of DOT rules and regulations.
  • Hold weekly Safety Meetings with drivers and service techs
  • Create Monthly On Call Schedule
  • Enter times into payroll system.

Sales Coordinator\ Customer Service Representative

HOP Energy
East Hartford, CT
12.2008 - 03.2015
  • Generated quotes, processed payments, set up and activated customer accounts.
  • Upheld privacy and security while running customer credit report in order to set payment terms.
  • Provided support to Outside & Inside Sales Team.
  • Kept accurate records of monthly and annual sales figures for commissions.
  • Responded promptly to customer inquiries.
  • Contributed to achieving Sales Targets.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Customer Service Representative\Inside Sales

Glastonbury Southern Gage
Colchester, CT
10.1997 - 02.2003
  • Answered customer questions about products,services and recommended appropriate solutions.
  • Generated quotes, processed payments and documented customer communications.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Entered customer orders, updated and maintained customer information in database.
  • Coordinated Tool Shows
  • Developed customer leads.
  • Worked closely with the Vice President of Sales.

Education

High School Diploma -

Conard High School
West Hartford, CT
06.1986

Office Procedures and Computer Processing

CT Business Institute
East Hartford, CT

Communications Systems Technology

US Navy Reserve
San Diego, CA

Excel

New Horizons Computer Learning Center
East Hartford, CT

Skills

  • Staff development
  • Account balance reconciliation
  • Inventory systems
  • Strong interpersonal skills
  • Multitasking and prioritization
  • Dedicated team player
  • Organized and efficient
  • Team manager
  • Transportation Management
  • Cost-Reduction Strategies
  • Operational Management
  • Budget Planning
  • Problem-solving abilities
  • Customer relations
  • Logistics Management
  • Safety Standards
  • Route Optimization
  • Fleet Dispatch
  • Team Management

Timeline

District Logistics Manager

Uncas Gas
10.2015 - Current

Sales Coordinator\ Customer Service Representative

HOP Energy
12.2008 - 03.2015

Customer Service Representative\Inside Sales

Glastonbury Southern Gage
10.1997 - 02.2003

High School Diploma -

Conard High School

Office Procedures and Computer Processing

CT Business Institute

Communications Systems Technology

US Navy Reserve

Excel

New Horizons Computer Learning Center

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Kimberly Baillargeon