Kimberly Basso
Grand Rapids,MI
Summary
Focused PArts Counter Person well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 8 years of progressive experience in field.
Overview
15
15
years of professional experience
Work History
Parts Counter Person
Ed Koehn Chevrolet
10.2015 - Current
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Working closely with Technicians to make sure they have all the pieces they need.
- Upgrade parts orders with SPAC cases.
- Process returns to GM.
Auto Parts Manager
AutoZone
12.2012 - 10.2015
- Answered phones
- Ordered parts
- Listened to customers concerns to make sure they have all the correct parts and tools for their job
- Sent back cores
- Serviced the POS systems
- Made sure shelves were neat and organized
Customer Service Desk Associate
The Home Depot Store
08.2008 - 09.2011
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Streamlined call response times for improved efficiency and better customer experience.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
Education
Cedar Springs High School
Cedar Springs, MI06.2008
Skills
- Invoice Processing
- Returns Processing
- Employee Training
- Organizational Skills
- Multi-Tasking
- Parts Ordering
- Assisting in Managerial tasks
Timeline
Parts Counter Person
Ed Koehn Chevrolet
10.2015 - Current
Auto Parts Manager
AutoZone
12.2012 - 10.2015
Customer Service Desk Associate
The Home Depot Store
08.2008 - 09.2011
Cedar Springs High School
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