Kimberly Biery
Sandia Park,NM
Summary
Experienced dental front office professional with expertise in appointment scheduling, insurance verification, and dental billing. Known for organized office support, clear patient communication, and efficient daily workflow.
Overview
27
27
years of professional experience
Work History
Dental Receptionist
Sandia Park Family Dental
Sandia Park, New Mexico
09.2021 - Current
- Managed front desk operations by coordinating appointment scheduling and processing payments.
- Scheduled and confirmed patient appointments to ensure efficient daily office operations.
- Used scheduling software to keep appointment calendar organized and reduce wait times.
- Facilitated communication between staff and patients to improve overall office workflow.
- Checked patient eligibility for insurance benefits for benefits under various insurance plans.
- Collected copays and processed dental office payments accurately.
- Shared clear information about services, insurance, and appointment steps with patients.
- Answered patient questions with compassion to create positive experience for all visitors.
Dental Receptionist R.D.A / C.D.A
James P. Retzer D.D.S
Cedar Crest, New Mexico
06.2009 - 12.2020
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Collected copays and processed dental office payments accurately.
- Verified insurance coverage and updated patient demographic records.
- Prepared treatment charts and organized patient files for daily visits.
- Supported billing tasks and communicated with patients about office paperwork.
R.D.A/ C.D.A Dental Hygiene Assistant
Quintana Dental
Albuquerque, New Mexico
10.2006 - 06.2009
- Provided chairside support to hygienists during patient procedures at Quintana Dental, enhancing efficiency of care delivery
- Gathered patient histories and organized charts for hygiene appointments, ensuring accurate and timely information for providers
- Administered patient health questionnaires and informed dental providers of conditions that could impact treatment.
- Prepared treatment rooms with sterilized instruments and clean supplies
- Scheduled patient visits and updated records in Quintana Dental systems
- Supported administrative functions by organizing documents and managing files. such as filing documents or entering data into computer systems.
R.D.A / C.D.A
Dr. Soderstrom D.D.S Pediactric
Modesto, California
02.2000 - 03.2006
- .Assisted pediatric dentist during restorative and preventive treatment
- Guided pediatric patients through exams using calm, friendly communication
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Took dental radiographs and maintained accurate patient charts
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Reviewed medical histories and updated patient records
- Prepared treatment rooms with sterilized instruments and supplies
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
Some College (No Degree) - Dental Assisting Program
Modesto Junior College Allied Health Division
Modesto, CASkills
- Appointment scheduling
- Insurance verification
- Billing management
- Patient account processing
- Practice management software
- Front office operations
- Patient communication
Timeline
Dental Receptionist
Sandia Park Family Dental
09.2021 - Current
Dental Receptionist R.D.A / C.D.A
James P. Retzer D.D.S
06.2009 - 12.2020
R.D.A/ C.D.A Dental Hygiene Assistant
Quintana Dental
10.2006 - 06.2009
R.D.A / C.D.A
Dr. Soderstrom D.D.S Pediactric
02.2000 - 03.2006
Some College (No Degree) - Dental Assisting Program
Modesto Junior College Allied Health Division