Summary
Overview
Work History
Education
Skills
Interests
Timeline
SalesAssociate

Kimberly Bishop

Edgewood,KY

Summary

Dynamic Sales Associate with proven success at Staples, recognized for exceptional customer service and cash handling expertise. Adept at building rapport to drive repeat business and enhance customer satisfaction. Strong teamwork skills and goal-oriented mindset contributed to increased sales revenue and improved store performance. Reliable and punctual, committed to delivering outstanding client experiences.

Overview

11
11
years of professional experience

Work History

Sales Associate

Staples
01.2015 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

Sales Associate

Newport Aquarium
01.2014 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Batchelor Science English Literature And Criminology - ENGLISH LITERATURE AND CRIMNOLOGY

Northern Kentucky University
Newport, KY

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Listening skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Cash handling
  • Money handling
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Product sales
  • Upselling
  • Retail store operations

Interests

Music, Books, nephews, choir




Timeline

Sales Associate

Staples
01.2015 - Current

Sales Associate

Newport Aquarium
01.2014 - 01.2015

Batchelor Science English Literature And Criminology - ENGLISH LITERATURE AND CRIMNOLOGY

Northern Kentucky University

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Kimberly Bishop