Kimberly Blansett

• Greeted and welcomed guests, ensuring a positive first impression upon arrival.
• Managed front desk operations, including check-in/check-out processes and guest inquiries.
• Coordinated room assignments and special requests to enhance guest satisfaction.
• Maintained accurate records of reservations and cancellations in hotel management system.
• Resolved guest complaints efficiently, promoting customer retention and loyalty.
• Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed all tasks in compliance with company policies and procedures.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained confidentiality of sensitive data to protect customer and business information.

• Supervised housekeeping staff to ensure adherence to quality standards and procedures.
• Conducted regular inspections of guest rooms and public areas for cleanliness and maintenance issues.
• Trained new employees on cleaning techniques, safety protocols, and equipment usage.
• Developed and implemented efficient cleaning schedules to optimize workflow and coverage.
• Coordinated with other departments to address guest requests and special needs promptly.
• Resolved guest complaints regarding housekeeping services effectively and professionally.
• Monitored employee performance, providing feedback to improve service quality and efficiency.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Worked with front desk to respond promptly to all guest requests.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

• Prepared and presented breakfast items following health and safety standards.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Assisted guests with dietary restrictions by providing detailed menu information.
• Managed inventory of breakfast supplies, ensuring timely restocking and availability.
• Provided exceptional customer service, addressing guest inquiries and concerns effectively.
• Monitored food quality and freshness, discarding expired items promptly.
• Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
• Implemented feedback from guests to improve breakfast offerings and service efficiency.
• Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
• Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
• Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
• Handled high-pressure situations calmly while multitasking effectively during peak service times.

• Assisted customers with product selection and troubleshooting mobile devices.
• Processed sales transactions efficiently using point-of-sale systems.
• Maintained store organization and visual merchandising standards.
• Demonstrated product features, enhancing customer understanding and satisfaction.
• Adapted quickly to new promotions and technology products, improving customer engagement efforts.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

• Supervised team performance to ensure efficient service during peak hours.
• Trained and mentored new employees on operational procedures and customer service standards.
• Coordinated inventory management to maintain adequate stock levels and reduce waste.
• Ensured compliance with health and safety regulations during food preparation and handling.
• Monitored cash handling procedures to ensure financial accuracy and security in transactions.
• Resolved customer complaints effectively, maintaining high satisfaction levels within the restaurant.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Promoted a positive work environment through open communication and constructive feedback.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.

• Operated packaging machinery to ensure efficient and accurate product assembly.
• Collaborated with team members to maintain a clean and organized workspace.
• Conducted quality checks on packaged items to uphold company standards.
• Assisted in inventory management by tracking stock levels and reporting discrepancies.
• Followed safety protocols to minimize workplace hazards and ensure compliance.
• Adapted to changing workflows and priorities in fast-paced environment.
• Maintained a clean and organized work environment, promoting safety and productivity.
• Ensured timely completion of orders through effective time management and multitasking skills.
• Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.

I assisted individuals with disabilities work and maintain self control out in the community. We worked at the community thrift store in Manassas. I assisted individuals with hanging clothes on hangers, color coordinating, and putting them intersections taken out merchandise and putting it on the floor, as well as deli tasks of sweeping, mopping taken out trash, also took them to outdoor activities, such as the park museums, etc.

I made Sure schedules were completed for kitchen staff. Food was prepped in kept properly. I executed plates before they went out. Make sure orders were correct. Temperature annd that they had items were on the plate.