Open To Work
KIMBERLY BOULDEN
Retail Management
DeSoto,TX
Work Preference
Summary
Assistant Store Director specializing in shrink management and store display optimization. Demonstrated success in training staff and leading teams to improve sales performance and customer service. Consistently achieved targets through effective leadership and strategic planning.
Overview
30
30
years of professional experience
Work History
Assistant Store Director
Saks OFF 5TH
Dallas , TX
09.2025 - Current
- Supervised daily operations to ensure store efficiency and team performance.
- Collaborated with department managers to optimize merchandise presentation and inventory management.
- Managed scheduling and payroll processes to maintain adequate staffing levels.
- Provided feedback on employee performance to support professional development initiatives.
- Analyzed sales data to identify trends and areas for improvement.
- Worked closely with vendors to negotiate pricing agreements that benefited both parties.
- Created detailed reports outlining budget allocations, payroll expenses, marketing initiatives.
Assistant Store Manager/Operations/Talent/Brand
Michael Kors
Grand Prairie, TX
11.2024 - 09.2025
- Assisted in managing daily store operations and maintaining visual standards.
- Coordinated inventory management to ensure stock levels met customer demand.
- Supported sales initiatives by implementing promotional displays and marketing materials.
- Implemented loss prevention strategies to safeguard merchandise and reduce shrinkage.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Store Manager
Daily Thread
Dallas, TX
12.2022 - 10.2024
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Led floor sets following plan-o-grams to update store appearance.
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
- Tracked daily operational activities such as store expenses, payroll records.
- Highlighted sale items and promotions with proper signage and displays.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
- Taught loss prevention practices and policies to minimize shrink.
- Maintained organized store environment for customer and employee health and safety.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Coordinated with manager to set specific and actionable goals based on established KPIs.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Interviewed and hired prospective employees according to team needs.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Set sales targets and budgets for team leads and employees to follow.
Sales Executive
Macys
Dallas, TX
08.2020 - 11.2022
- Collaborated with team members to meet sales targets and store goals.
- Trained new staff on product knowledge and customer service standards.
- Resolved customer inquiries and complaints promptly and effectively.
- Sourced new sales opportunities through inbound lead follow-up.
Store Manager
CVS
Dallas, TX
04.2018 - 05.2020
- Developed and executed marketing plans to promote store products and services.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Managed a team of sales representatives responsible for meeting monthly goals.
- Provided training sessions for new employees on product features, benefits, and selling techniques.
- Organized various incentive programs aimed at increasing employee motivation.
- Utilized CRM software tools to track progress towards sales targets on a daily basis.
- Leveraged social media platforms such as Twitter, LinkedIn, Instagram and Facebook for lead generation activities.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Built multiple customer relationships and cultivated long-term partnerships.
- Generated leads and followed up on customer inquiries.
- Addressed customer questions and concerns regarding prices and product use.
- Implemented innovative approaches to increase sales volume and market share.
- Participated in weekly meetings with management team to review results from previous weeks' efforts.
- Collaborated with marketing teams to develop promotional materials, advertisements, campaigns, and events.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
Sales Executive
Macys
Plano, TX
12.2015 - 01.2017
- Collaborated with team members to meet sales targets and store goals.
- Trained new staff on product knowledge and customer service standards.
- Resolved customer inquiries and complaints promptly and effectively.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Store Manager
Rue 21
Indianapolis, IN
03.2013 - 04.2015
- Managed logistics operations, including warehouse inventory and transportation of goods.
- Resolved customer issues or complaints in a timely manner.
- Provided training and guidance to staff members on logistics processes.
- Hired and managed a team of logistics staff, providing coaching and mentoring to ensure that customer service goals were met.
- Assisted in resolving disputes between customers, vendors, or other parties involved in the logistics process.
- Maintained accurate records of orders, shipments, invoices, bills of lading.
- Collaborated with other departments to ensure that customer orders were processed efficiently.
- Communicated with key stakeholders during visits, conference calls and meetings.
- Identified new opportunities for improving operational efficiency.
- Maintained accurate records of all incoming shipments including quantity received, date received.
- Trained staff on proper inventory management techniques and procedures.
- Labeled and organized inventory items in staging areas according to quantity, size, or type of material.
- Took inventory or examined merchandise to identify items needing replenishment or reordering.
- Developed and maintained reliable inventory reports for management review.
- Conducted regular audits of physical inventories to verify accuracy against book records.
- Managed day-to-day operations including scheduling, workload assignments, and workflow optimization.
- Ensured compliance with departmental policies as well as company standards concerning accuracy and timeliness.
- Implemented strategies to improve quality control procedures while reducing errors in data entry operations.
- Trained new employees on various data entry techniques, policies, and procedures.
- Reviewed data entry activity to verify accurate completion of routine and special assignments.
Logistics Manager
Nordstrom
Indianapolis, IN
05.2004 - 02.2013
- Coordinated transportation schedules to ensure timely delivery of merchandise to stores.
- Implemented process improvements to enhance productivity within logistics teams.
- Trained staff on best practices for inventory management and shipping procedures.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
Inventory Manager
Nordstrom
Indianapolis, IN
09.2002 - 01.2004
- Oversaw receiving processes, verifying shipments against purchase orders.
- Coordinated regular cycle counts to maintain accurate inventory records.
- Collaborated with purchasing team to forecast inventory needs effectively.
- Developed procedures for handling damaged or expired merchandise efficiently.
- Monitored inventories on computer to generate accurate reports.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Data Entry Supervisor
Nordstrom
Indianapolis, IN
09.1995 - 08.2002
- Supervised data entry team to ensure accuracy and efficiency in processing.
- Trained staff on data management systems and best practices for entry tasks.
- Reviewed and validated incoming data for completeness and correctness.
- Monitored team performance and provided feedback for continuous improvement.
- Maintained documentation of processes and procedures for reference purposes.
- Assisted in onboarding new employees to enhance team capabilities and knowledge.
- Reviewed errors in data entries made by staff members, providing feedback as necessary.
Education
General Studies -
Broad Ripple High School
Indianapolis05.1989
Skills
- Salesforce scheduling
- Financial management
- Retail risk assessment
- Recruitment and hiring
- Sales strategies
- Client relationship management
- Team leadership
- POS technology expertise
- Event planning
Accomplishments
Nordstrom All Star-2007
References
References available upon request.
Timeline
Assistant Store Director
Saks OFF 5TH
09.2025 - Current
Assistant Store Manager/Operations/Talent/Brand
Michael Kors
11.2024 - 09.2025
Store Manager
Daily Thread
12.2022 - 10.2024
Sales Executive
Macys
08.2020 - 11.2022
Store Manager
CVS
04.2018 - 05.2020
Sales Executive
Macys
12.2015 - 01.2017
Store Manager
Rue 21
03.2013 - 04.2015
Logistics Manager
Nordstrom
05.2004 - 02.2013
Inventory Manager
Nordstrom
09.2002 - 01.2004
Data Entry Supervisor
Nordstrom
09.1995 - 08.2002
General Studies -
Broad Ripple High School