Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Kimberly Brinkley
Sales Associate/Customer Service/Patients Scheduling
Lake Charles,LA
Work Preference
Summary
Results-driven Patient Service Representative with a track record of delivering exceptional customer service in a fast-paced healthcare environment. Proficient in patient registration, appointment scheduling, and referrals. Skilled in handling insurance verification, medical billing, and payment collection. Demonstrates strong communication skills and a commitment to providing personalized care to patients and families.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Integris Hospital
Oklahoma City, OK
08.2023 - 08.2024
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
Sales Associate
Hoffman furniture
Moore, OK
08.2021 - 08.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Operated cash register and POS to process sales transactions and handle payments.
- Engaged with guests to understand and anticipate customer service needs.
- Performed cash register operations accurately according to company guidelines.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Built relationships with potential customers by providing helpful advice on product selection.
- Tagged new merchandise for sale and updated signs.
- Followed checklist to complete retail store opening and closing activities.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability.
- Supported loss prevention by helping identify theft.
- Conducted regular price comparisons between competitors in order to maintain competitive pricing structures.
- Answered questions regarding store and merchandise.
- Exchanged merchandise for customers and accepted returns.
Sales Associate
Mathis outlet
Oklahoma City, OK
08.2013 - 08.2021
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Operated cash register and POS to process sales transactions and handle payments.
- Engaged with guests to understand and anticipate customer service needs.
- Performed cash register operations accurately according to company guidelines.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Built relationships with potential customers by providing helpful advice on product selection.
- Encouraged customers to make additional purchases and suggested relevant items.
- Met merchandising standards by keeping store stocked and products faced.
- Promoted visual presentation standards by keeping store replenished.
- Enticed customers with sales and promotions to boost sales.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Cultivated relationships with new and existing customers to drive sales.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Assisted with training new employees on sales procedures.
- Promoted benefits of store credit cards and customer loyalty programs.
- Used product knowledge for handling objections.
- Demonstrated product features and capabilities to potential buyers.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability.
- Supported loss prevention by helping identify theft.
- Maximized profits through effective cross-selling strategies during checkout process.
- Conducted regular price comparisons between competitors in order to maintain competitive pricing structures.
- Supported marketing initiatives by distributing promotional materials in store.
- Conducted product demonstrations to showcase features and benefits.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Greeted customers and ascertained what each customer wanted and needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
- Arranged and display merchandise to promote sales.
- Cleaned shelves, counters, and tables.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Performed cleaning tasks, keeping store neat and organized.
Education
High School Diploma -
Peen Foster
Ok07-2016
Skills
- Bookkeeping Support
- Insurance verifying
- Medical Billing
- Document filing
- Patient greeting
- Appointment Scheduling
- System updates
- Medical insurance
- Sterilization procedures
- Insurance Verification
- Scheduling appointments
- Payment Collection
- Customer Service
- Administrative and Office Support
- Communicating to Patients and Families
- Knowledge of Community Services and Programs
- Customer service
Timeline
Patient Service Representative
Integris Hospital
08.2023 - 08.2024
Sales Associate
Hoffman furniture
08.2021 - 08.2023
Sales Associate
Mathis outlet
08.2013 - 08.2021
High School Diploma -
Peen Foster
Feature Functionality Support
- Photo shape support - No
- Duration tag - No
- PPDT Section - Yes
- SGTR section - Yes
- PICT support - No
- Monogram support - No