Kimberly Brooks
Louisville,KY
Summary
Dynamic Lead Service Associate with extensive experience at UPS Healthcare, excelling in inventory management and client communication. Proven ability to enhance operational efficiency and meet customer SLAs. Skilled in quality assurance and decision-making under pressure, with a commitment to continuous learning and leadership. Consistently achieved high standards in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Lead Service Associate
UPS Healthcare Astellas Account
01.2024 - Current
- Monitor and wave customer orders using Helix/formally GWS system.
- Unload inbound customer product and receive into UPS inventory for futures orders and provide customer with paperwork of product and temptale readings and serial numer gtin information/epics file.
- Pick, QC, pack and ship small pack and LTL orders
- Monitor inventory and make sure it is moved or relocated and replenished to locations for customer orders.
- Communicate daily with client to resolve customer impacted issues and maintain good customer service.
- Train associates on client inbound and outbound procedures.
- Operate equipment to unload and pick product if needed.
Lead Service Associate
UPS Healthcare Ingenus
09.2023 - 01.2024
- Unloaded inbound shipments of pharmaceuticals from the client and received into inventory for future customer orders. Sent inbound shipment documents and temptales to client with serial gtin information and location of product in inventory.
- Picked, QC'd, packed and shipped customer orders.
- Communicated daily with client on order inquiries or any other issues.
- Monitored inventory levels, coordinating replenishments to meet demand effectively.
- Ensured customer SLA's on orders were met daily.
Lead Service Associate
UPS Health Care Pfizer Account
11.2022 - 09.2023
- Trained teams on the Covid vaccine building of ColdChain shippers.
- Cycle counted inventory of vaccine.
- Waived orders via courier preference of customer.
- Trained teams on picking and quality check of vaccines on shipping lines.
- Loaded trucks with DockStocker equipment.
- Trained teams on proper usage of dry ice that was included in ColdChain shippers of vaccine.
Lead Service Associate
UPS Healthcare Philips Account
06.2021 - 11.2022
- Monitored order query hourly for NFO(Next Flight Out) orders of medical supplies and set up courier for critical customer orders to get to customer via quickest transportation route.
- Communicated with many transportation companies to schedule pickup of medical supplies for orders.
- Monitored Philips customer help desk dashboard and assisted with client inquiries and client order issues helping to resolve them.
- Downloaded and sent via email Commercial Invoices to 9 foreign countries for faster processing when they arrived in Customs.
- Assisted with ensuring client packages were picked, and shipped and picked up via selected couriers on nightly basis to meet customer SLA's.
Team Lead
Exela Technologies Formally Chase Retail Lockbox
09.1997 - 06.2021
- Led team members to optimize workflow processes and enhance operational efficiency.
- Led team that sent out average of forty to fifty customer packages via UPS, FedEx and US postal service that contained financial reports and unprocessable payments.
- Sent daily emails to customers, balanced and fixed file errors before transmitting files to computer room.
- Ensured all files were transmitted and customer packages were sent and picked up by couriers. Made sure all customer SLA's were met.
- Multi functionality of jobs. Knew all processes, so capable of filling in for absences on any level.
Education
High School Diploma -
Seneca High School
Louisville, KySkills
- Willing to learn new job functions
- Works well under pressure
- Multi-tasker
- Self Initiative
- Will take lead and make decisions based on task at hand
- Good attendance and punctual
- Quality assurance and striving to do a good job
Timeline
Lead Service Associate
UPS Healthcare Astellas Account
01.2024 - Current
Lead Service Associate
UPS Healthcare Ingenus
09.2023 - 01.2024
Lead Service Associate
UPS Health Care Pfizer Account
11.2022 - 09.2023
Lead Service Associate
UPS Healthcare Philips Account
06.2021 - 11.2022
Team Lead
Exela Technologies Formally Chase Retail Lockbox
09.1997 - 06.2021
High School Diploma -
Seneca High School