Kimberly Brooks
Centralia,WA
Summary
Dedicated office professional with strong skills in problem solving, conflict resolution, and teamwork. Experience in managing patient information and enhancing workflow efficiency, contributing to improved customer satisfaction and compliance with HIPAA regulations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Office Coordinator
Olympia Orthopaedic Associates
Olympia, WA
01.2026 - Current
- Verified patient insurance information for accuracy and completeness.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Intake & Insurance Specialist
Core Health
Centralia, WA
01.2025 - 12.2025
- Assisted clients in understanding policy details and coverage options to enhance customer satisfaction.
- Coordinated intake scheduling to optimize resource allocation and improve workflow efficiency.
- Verified accuracy of documentation and data entries to ensure compliance with company standards.
- Assisted school aged clients with documentation completion with efficiency.
Office Manager /Medical Biller
Clear TMS +
Tumwater, WA
10.2024 - 01.2025
- Coordinated scheduling and logistics for staff meetings and client appointments, enhancing communication flow.
- Collaborated with team members to streamline administrative processes, increasing overall productivity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained strict confidentiality of patient records, adhering to HIPAA regulations and institutional protocols.
Receptionist /Data Integrity Specialist / Billing Specialist
Cascade Community Healthcare
Centralia, WA
11.2017 - 09.2024
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Implemented electronic health record systems to enhance patient data management and accessibility.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between healthcare providers and patients, facilitating efficient information flow.
Education
Associate of Applied Science - Medical Office Admininstration
Centralia College
Centralia06-2018
Skills
- Schedule Coordination
- Conflict Resolution
- Task Delegation
- Office Administration
- Team Player
- Problem Solving
- Office Management
- Customer Service
- Clinic Monitoring
- Administrative support
Certification
- TMS (Transcranial Magnetic Stimulation) Certified
- BLS (Basic Life Support) Certified
Timeline
Office Coordinator
Olympia Orthopaedic Associates
01.2026 - Current
Intake & Insurance Specialist
Core Health
01.2025 - 12.2025
Office Manager /Medical Biller
Clear TMS +
10.2024 - 01.2025
Receptionist /Data Integrity Specialist / Billing Specialist
Cascade Community Healthcare
11.2017 - 09.2024
Associate of Applied Science - Medical Office Admininstration
Centralia College