KIMBERLY BRUNSON
Pasco
Summary
Customer-focused administrative professional with extensive experience in managing client relationships and coordinating operations. Skilled in resolving inquiries promptly, maintaining accurate records, and supporting organizational goals while ensuring high levels of customer satisfaction in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Account Executive
AG ASSOCIATION MANAGEMENT
07.2016 - Current
- Serve as a primary point of contact for clients, vendors, sponsors, exhibitors, and event attendees, responding to inquiries and resolving issues in a professional and timely manner.
- Coordinate and manage registration systems, customer databases, event websites, and participant communications.
- Process registrations, payments, invoices, and financial transactions while ensuring accuracy and accountability.
- Research and resolve customer concerns by coordinating with internal teams, vendors, and stakeholders.
- Manage multiple projects simultaneously while meeting deadlines and maintaining a high level of customer satisfaction.
- Work closely with board members and organizational leadership to support operational goals and customer service initiatives.
- Maintain strong working relationships with clients and external partners through responsive and professional communication.
- Contribute recommendations to improve processes, increase efficiency, and enhance customer experiences.
- Coordinated large-scale conferences, trade shows, and educational events serving hundreds of attendees annually.
- Managed registration systems, attendee communications, payment processing, and customer support functions.
- Successfully maintained long-term relationships with clients, vendors, sponsors, and stakeholders.
- Supported budget management and financial reconciliation activities for multiple events and programs.
Office Manager
Mooreshots Direct, Inc.
Richland
10.2013 - 06.2016
- Reviewed, coded and processed daily financial documentation using QuickBooks accounting software and maintained accuracy and completeness of organizational records
- Monitored accounts receivable and payable transactions to verify accuracy, resolve discrepancies, and ensure proper financial documentation and reporting practices
Accounts Receivable Manager
Senske Lawn and Tree Care, Inc.
Kennewick
10.1995 - 04.2004
- Managed accounts receivable and accounts payable functions to ensure timely financial operations.
- Processed customer payments and maintained accurate records to support effective account management.
- Prepared and reconciled customer statements while investigating billing discrepancies to enhance accuracy.
- Provided direct customer service regarding billing inquiries, account balances, payments, statement reconciliation, and account resolution.
- Assisted customers with questions regarding invoices, payment arrangements and account status.
Education
Associate of Arts -
Ricks College
Rexburg, IdahoSkills
- Account Management
- Client Relationship Management
- Client Support
- Customer Service
- Payment Processing
- Process Improvement
- Microsoft Office Suite
- Website Administration
- Written Communication
- Verbal Communication
- Attention to Detail
- Accuracy
- Time Management
- Organization
- Conflict Resolution
- Teamwork
- Accountability
- Policy Interpretation
- Customer Assistance
Selected Achievements
- Coordinated large-scale conferences, trade shows, and educational events serving hundreds of attendees annually.
- Managed registration systems, attendee communications, payment processing, and customer support functions.
- Successfully maintained long-term relationships with clients, vendors, sponsors, and stakeholders.
- Supported budget management and financial reconciliation activities for multiple events and programs.
Timeline
Account Executive
AG ASSOCIATION MANAGEMENT
07.2016 - Current
Office Manager
Mooreshots Direct, Inc.
10.2013 - 06.2016
Accounts Receivable Manager
Senske Lawn and Tree Care, Inc.
10.1995 - 04.2004
Associate of Arts -
Ricks College