Kimberly Bryan
Roseville,CA
Summary
Experienced, effective problem solver, skilled at anticipating and accommodating customer needs while providing accurate solutions in a friendly manner to create an unforgettable guest experience. Highly efficient in time management, multitasking and communications. Reliability and trust are key to providing customers with service that goes above and beyond. This is my goal to seek a career with a company that I can share my skills and knowledge with while growing as a part of the team.
Overview
40
40
years of professional experience
Work History
Manager
Accessory City
05.2020 - 11.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Opened and closed storefront daily
- Printed shipping labels for online sales
- Filled orders and prepared items for shipping out
- Assisted walk in customers
- Answered incoming phone calls
- Maintained a clean and organized work environment, promoting safety and productivity.
Customer Service Manager
A Dash Of Panache
08.2014 - 01.2020
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- managed cash register
- made daily cash deposits
- made daily cash deposits
- prepared and plated menu items dine in and to go orders
- baked fresh scones, cookies and quiche daily
Hostess/server
Sizzler Steak House
03.1985 - 08.1996
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained cashiers and wait staff with patience and acurracy.
Education
High School Diploma -
Oakmont
Roseville, CA06-1981
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Accessory City
05.2020 - 11.2024
Customer Service Manager
A Dash Of Panache
08.2014 - 01.2020
Hostess/server
Sizzler Steak House
03.1985 - 08.1996
High School Diploma -
Oakmont