Kimberly Butler
Jackson,MS
Summary
Accomplished leader skilled in enhancing service quality and operational efficiency. Proven ability in financial management and strategic planning, focused on driving profitability and team development across multiple locations.
Dynamic District Manager with a proven track record in leadership, operations management, and financial oversight. Expertise in enhancing customer satisfaction and driving team development to optimize operational efficiency.
Overview
25
25
years of professional experience
Work History
District Manager
ExtendedStay America
10.2019 - Current
- Led operational strategy across multiple locations to enhance service quality and customer satisfaction.
- Developed and implemented training programs for staff to improve performance and retention rates.
- Analyzed financial reports to identify trends, optimizing budget allocation for improved profitability.
- Oversaw daily operations, ensuring compliance with brand standards and regulatory requirements.
- Collaborated with regional teams to execute marketing initiatives, driving occupancy rates in targeted markets.
- Streamlined processes by introducing best practices, resulting in increased efficiency across district operations.
- Mentored management staff, fostering leadership skills and promoting a culture of accountability within teams.
General Manager
Extended Stay America
02.2018 - 10.2019
- Directed daily operations to enhance guest satisfaction and operational efficiency.
- Implemented revenue management strategies to optimize occupancy rates and profitability.
- Oversaw staff training programs, fostering a culture of service excellence and teamwork.
- Analyzed market trends to inform strategic planning and competitive positioning.
- Managed budgets and financial reports to ensure fiscal accountability and resource allocation.
- Established performance metrics for staff, driving accountability and continuous improvement.
- Collaborated with cross-functional teams to coordinate marketing initiatives and community outreach programs.
Assistant General Manager
Extended Stay America
06.2015 - 02.2019
- Led operational initiatives to enhance guest satisfaction and streamline service delivery.
- Developed and implemented training programs to improve staff performance and retention rates.
- Oversaw daily hotel operations, ensuring adherence to company policies and quality standards.
- Analyzed financial reports to identify trends and recommend budget adjustments for optimal resource allocation.
- Coordinated marketing strategies to drive occupancy rates and boost revenue generation efforts.
- Mentored junior managers, fostering a collaborative environment that encourages professional growth.
- Established relationships with vendors to negotiate contracts, optimizing procurement processes and reducing costs.
Front Office Manager
Fairfield By Marriott
02.2001 - 06.2015
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Supervised and trained front office staff to enhance service quality and productivity.
- Implemented hotel policies and procedures to maintain compliance with brand standards.
- Coordinated guest services, resolving issues promptly to improve overall satisfaction.
- Developed schedules, optimizing staffing levels for peak operational efficiency.
- Monitored inventory of supplies, ensuring availability for daily operations without surplus costs.
- Analyzed guest feedback, driving initiatives that increased repeat business and loyalty programs.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Education
Business Administration
Jackson State University
Jackson, MSSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Team development
- Financial management
- Customer relations
- Staff development
- Sales management
Timeline
District Manager
ExtendedStay America
10.2019 - Current
General Manager
Extended Stay America
02.2018 - 10.2019
Assistant General Manager
Extended Stay America
06.2015 - 02.2019
Front Office Manager
Fairfield By Marriott
02.2001 - 06.2015
Business Administration
Jackson State University